Resource Centre Manager

Resource Centre Manager

Wirral Society of the Blind and Partially Sighted, Ashville Lodge have been providing services in Wirral since 1989. We provide help, support and advice to everyone with a visual impairment.

As we continue to grow, an exciting opportunity has arisen for a Resource Centre Manager, to join the team. Reporting to the Chief Operating Officer, you will be responsible for the supervising of staff, volunteers & office procedures, to ensure efficient delivery & continuous improvement of services for visually impaired (VI) people .

Key Responsibilities

Promote, encourage & facilitate self-help & independence for visually impaired (VI) people.

· Supervise and develop the performance of all staff, centre based and remote, delegating work equitably across the team.

· Promote & develop an effective team environment, ensuring communication between team members.

· Provide a positive customer experience for people accessing services.

· Maintain personnel records: e.g. job descriptions/roles, holiday/sickness records, DBS checks.

· Ensure policies & procedures are in place & maintained: e.g. risk assessments, accident/incident reporting.

· Assist the Chief Operating Officer with tasks such as: collection of data and preparation of information for meetings and budgets.

· Responsible for safeguarding, seeking support & advice when required.

· Oversee building maintenance and management, taking support and direction from the board as required.

· Overseeing the Eye Clinic Liaison Officer service based at Arrowe Park Hospital to ensure it is delivered in accordance with NHS contract.

· Drive external communications to ensure appropriate timely messaging via social media platforms, website, newsletters etc.

· Be responsible for ongoing contract management, monitoring & reviewing services to ensure that a high standard of support is maintained & contractual obligations are met.

· Identify service development and improvement opportunities that add value, reporting progress to the board monthly.

· Carry out any other duties as reasonably required by senior management, to ensure the efficient running of WSBPS.

· Comply with the Confidentiality and Health & Safety policies of WSBPS & always display professional behaviour & appearance.

We’re looking for someone with experience of working in a customer focused environment with a flexible approach to working and willingness on occasion to support events out of normal hours and at weekends.

The ideal candidate will be a good team player who enjoys working in busy environments who can demonstrate the following essential requirements:

Essential requirements

· Excellent communication skills at all levels

· Excellent planning and organisational skills

· A flexible approach to working, and willingness to provide practical support, in response to service requirements

· Experience of working with vulnerable client groups

· Experience supervising and motivating a team

. Experience of collecting, collating and presenting information

. Ability to display empathy with sight loss

. Competent IT/literacy skills

. Teamworking skills

. Willingness to undertake training as required and develop awareness of visual impairment

. Willing to complete a Disclosure and Barring Service (DBS) check (if not already holding the appropriate certificate)

Other desirables for the role:

· Further or higher qualification preferably in a related subject area

· Previous involvement in charity work with a comparable organisation

· Experience with visually impaired clients or within the healthcare sector

· Knowledge of the local area, amenities and resources

Key Skills required:

· Listening and communication skills

· Planning and organisational skills

· Competent IT/literacy skills

· Ability to problem solve

Hours of work: 35 hours, across five days

Flexibility required

In return, we offer a competitive package, great teamwork, training and development as required.

To apply for this role, please provide a CV, and cover letter.

Please only apply for this role, if you meet the essential requirements.

‘We are an equal opportunities employer’

Closing date: 28th August 2026

Job Type: Full-time

Pay: £28,690.00 per year

Ability to commute/relocate:

• Birkenhead, Merseyside: reliably commute or plan to relocate before starting work (required)

Work Location: In person