Resource Manager

General Responsibilities Manage the team that determines the safest, most efficient way to dispatch employees and/or equipment to project sites. Supports team members as they receive and manage incoming service requests (internal and external) to dispatch appropriately trained staff for the assignment.

Essential Roles And Responsibilities

• Direct the work activities of the team, providing training, performance feedback and providing dispatch oversight. Make hire, fire, pay and promotion decisions for team.
• Train dispatchers to use and improve negotiation strategies to manage resource conflicts among employees, clients and office/regional leadership team.
• Mentor other dispatchers in the region or company.
• Communicate effectively with customers, employees, and leaders.
• Dispatch for many different unique or specialty teams, departments, or offices using advanced technology (mobile applications, email, scheduling software, project management systems, etc.)
• Train and ensure dispatchers answer and manage incoming calls and dispatch employees with appropriate skills or certifications to precise locations at necessary times.
• Expert at prioritizing projects and managing logistics according to urgency and importance, utilizing negotiation skills when conflicts arise.
• Relay information and instruction to employees, their managers, and other project stakeholders (client, contractors, etc.) as appropriate.
• As the hub for the department or office, maintain communication with field units to coordinate and prioritize schedules day-to-day.
• Dispatch in an incident and injury free manner consistent with Terracon’s guidelines to keep the care and concern of employees a priority.
• Use materials dashboard, CMELMS and other tools to effectively distribute employees and balance workload.
• Collaborate with other managers in the office to ensure office duties are completed by the deadline.
• Develop understanding and be aware of project-related risk. Be familiar with what could go wrong on a project and how to protect the Company. Be familiar with company risk policies.
• Lead safety efforts for team and ensure team follows safety rules and guidelines. Responsible for creating and modeling a safe work environment; demonstrates safety practices. Promote pre-task planning for all projects.
• Promote continuous quality monitoring and improvement on projects. Monitor quality standards and practices.
• Perform other duties as assigned.

Requirements

• High school diploma or equivalent.
• Minimum 7 years of relevant experience or the equivalent in training and related experience.
• Time management
• Interpersonal interaction skills
• Negotiation skills
• Multi-lingual preferred in some markets
• A valid driver’s license with acceptable violation history may be required.

Preferred Qualifications:

• Associate degree in project management, business management, or human resources
• IIF Safety Leadership Terracon course obtained within 6 months in role.
• Complete Terracon Resource Manager training within 1 year in role.