Resource Manager

About TBWANEBOKO Amsterdam:

TBWANEBOKO is the Amsterdam-based member of the network, blending daring strategic thinking, sharp craft and collaborative production to deliver culturally relevant work that drives business results. We apply Disruption® across strategy and creative: we map market conventions, find the tensions brands can own, and build bold, defensible creative territories that scale across channels.

The Role

The resource manager plays a pivotal role in overseeing company-wide resourcing needs and challenges. Working in close partnership with the program directors, you proactively anticipate and solve upcoming resourcing challenges across the different co-labs, whilst avoiding consistent underutilisation or overstaffing. Besides that, you will focus on resource, capacity planning and forecasting for specific teams or people.

Key Responsibilities

• Plans the CCO and ECDs across Co-Labs

• Plans Freelance creatives

• Oversees resourcing needs and challenges across Co-Labs

• Protects overall workload of our teams

• Forecasts & tackles potential resourcing challenges across Co-Labs

• Partner with the Business OPS Director and Program Directors of the 5 Co-Labs to

identify potential challenges across Co-Labs and solve them together

• Is the manager of the Resource Manager at Studio\Neboko (design)

• Together with the Business OPS Director, escalates to the Board if resourcing conflicts

can’t be solved

• Flags when people are under/overstaffed by tracking a full overview of all timesheets

• Resource & capacity planning and forecasting (traffic management)

Required Experience

• At least 5 years of creative agency experience

• Proven track record in complex, senior stakeholder management

• Deep experience with planning & resourcing

• Experience with Workfront is a plus

• Dutch & English Native/Billingual

Core Competencies

• Resource & capacity planning and forecasting

• Strong senior stakeholder management

• Data-driven decision-making

• Structured and constructive problem-solving

• Excellent communication and influencing skills

• Organisational awareness and empathy

Personality

• Proactive and forward-looking

• Collaborative yet decisive

• Calm under pressure & open to change

• Emphatic and people-focused