Resource Navigation and Intake Specialist

Position Expectations:

The Resource Navigation and Intake Specialist will support the Education Services team by providing resource navigation to immigrant and refugee students and walk-in clients, and reporting on government contracts as needed. This position will support the Women’s Services team by offering intake assessment for potential residents and by offering resource navigation to walk-in clients for Women’s Services. In addition, the Specialist will provide accurate and timely reporting on each aspect of the job. This position does not have an option to work from home.

Accountability:

The Resource Navigation and Intake Specialist is accountable to the Executive Director.

Qualifications:

• B.A. degree in Social Work, Psychology, Human Services, and/or related field or relevant experience required.
• Experience working with marginalized populations is preferred.
• Experience and training in de-escalation techniques and diversion techniques are highly preferred.
• Knowledge of the resources and programs available in Linn County and surrounding areas.
• Strong interpersonal skills and ability to work effectively with others as part of a diverse team.
• Ability to develop rapport with people of all ages, backgrounds, and economic resources, and to treat others in a friendly, courteous, and appreciative manner.
• Experience case noting and documenting human services encounters preferred.
• Strong organizational skills with ability to prioritize projects and tasks.
• Ability to work with minimal supervision, take initiative, and manage multiple projects with changing priorities.
• Possession of a driver’s license and personal transportation and insurance required.
• Ability to maintain confidentiality concerning volunteers, clients, students, children, and staff or agency business.
• Excellent written and verbal/oral communication skills.
• Strong decision-making skills
• Flexibility and ability to handle stress and new or undefined situations.
• Ability to address conflict and problem solve.
• Computer skills, including experience with Microsoft Office Suite and databases such as Salesforce, and/or ability to learn new software and systems.
• Behave as a professional representative of CMC and communicate the mission and activities.
• Knowledge of and sensitivity to issues related to literacy, immigrants, refugees, women, poverty, and mental illness.
• Commitment to the CMC mission and the values of the Sisters of Mercy.

Responsibilities:

Client Support:

• Meet with clients, residents, and students who are in need of resources within Linn County and/or the surrounding areas.
• Provide resources and referrals to community resources and supportive services as needed to clients, residents, and students.
• Facilitate enrollment and support of program participants in CMC’s Education Services.
• Facilitate enrollment and support of potential Women’s Services residents.

Data and Reporting:

• Complete accurate and timely case notes and reports. Submit documentation to the supervisor according to established timelines.
• Maintain accurate client records in internal systems and State of Iowa database.
• Fulfill all contractual reporting and compliance requirements for Iowa HHS grants.

General Agency Duties

• Be able to explain CMC program information to students, clients, residents, volunteers and others in the community.
• Present a positive image of the Center and its programs.
• Provide direction, guidance and support to volunteers and interns as relevant to role, foster relationships with, and show appreciation for volunteers with whom you are in direct contact.
• Contribute to the CMC newsletter, board/committee reports and other public information activities as needed.
• Assist in tutor recruitment efforts.
• Assist with CMC fundraising efforts and serve on event committees as needed.
• Maintain clean and organized facilities including the storage and archives.
• Assist with the shared staff responsibilities for security of the clients/volunteers and building.
• Perform other duties as requested/assigned.

Physical Work Requirements

• While performing the duties of this job, the employee is regularly required to talk and hear.
• The employee regularly is required to stand, walk, sit for extended periods of time, work at a computer, and engage in repetitive hand and/or wrist movements.
• The employee occasionally lifts and/ or moves up to 40 lbs.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.