Resource Planner (Toa Payoh)

About the role

The Resource Planner & Billing Executive optimizes field service resource deployment and ensures timely, accurate contract billing. This role supports operational KPIs, revenue realization, contract compliance, and continuous improvement by coordinating service activities and collaborating with cross-functional teams.

Key responsibilities

• Plan and schedule Field Service Engineers for preventive maintenance, installations, corrective maintenance, and field change orders to meet service commitments
• Optimize resource utilization balancing customer needs, SLA requirements, and engineer availability
• Ensure preventive maintenance activities are completed within contractual timelines and grace periods
• Maintain and update Installed Base records to support maintenance planning and service execution
• Coordinate manpower allocation for projects and service campaigns to meet operational demand
• Manage incoming service requests via hotline, email, and system-generated cases, ensuring accurate logging in ServiceMax and related systems
• Verify customer entitlement, warranty status, and contract coverage before service planning to ensure compliance
• Monitor service cases and work orders to ensure timely progression and closure within established SLAs
• Communicate proactively with customers regarding service schedules and case status updates
• Drive timely closure of completed service activities to enable accurate contract billing

About you

• Experience in resource planning, service coordination, or service operations administration
• Knowledge of service management systems such as ServiceMax, Salesforce, SAP, or equivalent CRM/ERP platform
• Strong analytical and organizational skills with attention to detail
• Ability to manage multiple priorities effectively in a fast-paced environment
• Good communication and stakeholder management skills
• Proficiency in Microsoft Excel and reporting tools