Resource Sharing Library Specialist (Access, Assessment, and User Experience)

Affiliated Office Address

Baltimore, MD, United States

Requisition ID

122076

Date Created

August 07, 2026

Job Family

Libraries, Archives & Museums

Job Subfamily

Libraries

Job Function

Libraries and Museum

Exempt Status

Non-Exempt

Shift Type

Full Time

Schedule

Monday - Friday; 8:30am-5pm

Worksite

01-MD:Homewood Campus

Work Modality

On-site: 90-100% of hours worked on-site

We are seeking a Resource Sharing Library Specialist who will manage more advanced tasks and non-standard workflows for access services, under general supervision. This position requires analysis of patron needs and should recommend service improvements and/or service troubleshooting support that meet those needs.

Specific Duties & Responsibilities

• Working collaboratively with the Service Desk Student Supervisor, assists with the coordination of student workers providing support for assignments and training.
• Resolves issues related to missing, damaged, and overdue items to maintain positive relationships with our patrons and other libraries.
• Inventories supplies, equipment, and works with other library staff to submit order requests.
• Assist library staff & patrons with routine and non-routine questions and assess when to refer non-routine questions to the appropriate colleague.
• Support a wide range of services with standardized workflow procedures and steps.
• Resolve issues based on knowledge and experience.
• Assist in the development of new workflows and/or enhancement of workflows.
• Participate in collaborative department projects, lend expertise, and complete assigned tasks.
• Review and recommend workflow or service improvements based on relevant statistics.
• Maintain and improve documentation.
• Undertake special projects and tasks as assigned.
• Other duties as assigned.

Minimum Qualifications

• High school diploma or graduation equivalent.
• Three years of related experience.
• Additional education may substitute for required experience to the extent permitted by the JHU equivalency formula.

Preferred Qualifications

• Experience with the following software/applications: Alma, Canvas, OCLC Worldshare, ILLiad, ReShare.

Technical Skills and Expected Level of Proficiency

• Analytical Skills-Intermediate
• Coaching and Mentoring- Intermediate
• Information Resource Proficiency- Intermediate
• Library Expertise- Intermediate
• Problem Solving- Intermediate
• Process Improvement- Intermediate
• Research Assistance- Intermediate
• Workflow Management- Intermediate

Classified Title: Library Specialist I

Job Posting Title (Working Title): Resource Sharing Library Specialist (Access, Assessment, and User Experience)

Role/Level/Range: ATO 37.5/02/OE

Starting Salary Range: $18.65 - $26.65 - $34.75 HRLY (Commensurate w/exp.)

Employee group: Full Time

Schedule: Monday - Friday; 8:30am-5pm

FLSA Status: Non-Exempt

Location: Homewood Campus

Department name: Access, Assessment, and User Experience

Personnel area: Libraries

Total Rewards

The referenced base salary range represents the low and high end of Johns Hopkins University’s salary range for this position. Not all candidates will be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, education/training and other qualifications. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://hr.jhu.edu/benefits-worklife/.

Education and Experience Equivalency

Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines: JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.

Applicants Completing Studies

Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.

Background Checks

The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.

Diversity and Inclusion

The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion.

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

EEO is the Law

https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf

Accommodation Information

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at [email protected]. For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit: https://accessibility.jhu.edu/.

Vaccine Requirements

Johns Hopkins University requires all faculty, staff, and students to receive the seasonal flu vaccine. Exceptions to the flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry.

The following additional provisions may apply, depending upon campus. Your recruiter will advise accordingly.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.