Resourcing Manager

Vacancy No

VN1416

Business Unit

Corporate

Job Location

South Africa

Employment Type

Full Time

Job Details and Responsibilities

The Resourcing Manager plays a key role in the day-to-day management of resource allocation across Managed Services and Project Delivery. Working closely with the Resourcing Lead, the role is responsible for ensuring the right people, with the right skills, are assigned to customer engagements, operational shifts, projects, and support activities at the right time.

The Resourcing Manager will maintain visibility of resource demand, capacity, utilisation, leave, and operational coverage to ensure service commitments are met while supporting employee wellbeing and effective workload distribution.

This role works closely with Service Delivery Managers, Project Managers, Delivery Leaders, Practice Leads, and regional teams to coordinate resourcing activities, identify risks, and provide timely reporting and recommendations.

Key Responsibilities:

Resource Planning & Allocation

• Support the day-to-day execution of the resource management process across Managed Services and Project Delivery.
• Coordinate resource assignments to ensure customer engagements, projects, and operational support teams are appropriately staffed.
• Work with Service Delivery Managers and Project Managers to understand demand and fulfil resource requirements.
• Ensure resources are allocated based on skills, availability, customer requirements, utilisation targets, and business priorities.
• Maintain oversight of resource schedules, rotas, shift coverage, and project allocations.
• Identify and communicate resourcing conflicts, gaps, and risks in a timely manner.

Capacity & Coverage Management

• Maintain visibility of current and future resource capacity across global delivery teams.
• Monitor operational coverage, including leave, public holidays, shift patterns, on-call rotations, and out-of-hours support requirements.
• Ensure adequate coverage is maintained for Managed Services operations and critical customer commitments.
• Support contingency planning for absences, increased demand, and operational incidents.
• Escalate coverage risks and recommend mitigation actions where required.

Demand Management

• Capture and maintain forecasted demand from both project delivery and managed services activities.
• Work with stakeholders to ensure demand forecasts remain accurate and up to date.
• Monitor changes in customer demand and adjust resource plans accordingly.
• Support the identification of future resource requirements and skills gaps.

Process & Continuous Improvement

• Support the continued development and improvement of resourcing processes, tools, and reporting.
• Ensure resource management data is accurate, complete, and maintained consistently.
• Promote adherence to established resourcing processes across the business.
• Identify opportunities to automate and streamline resource management activities.

Stakeholder Management

• Build effective working relationships with Service Delivery Managers, Project Managers, Delivery Leaders, Practice Leads, and regional teams.
• Provide guidance and support on resourcing best practices and processes.
• Communicate resource constraints, risks, and recommendations clearly and professionally.
• Collaborate with recruitment and leadership teams to support hiring decisions and workforce planning.

Qualifications

Essential Experience:

• Previous experience in resource management
• Strong understanding of resource allocation, capacity planning, and utilisation management.
• Proven ability to coordinate competing priorities in a fast-paced environment.
• Strong analytical and problem-solving skills.
• Excellent communication and stakeholder management skills.
• Strong organisational skills with exceptional attention to detail.
• Advanced Microsoft Office 365 skills, particularly Excel and reporting tools.
• Ability to work independently and make informed decisions within defined processes.
• Ability to identify risks, recommend solutions, and escalate where appropriate.

This position may require domestic and international travel as needed to meet business and client requirements.

Selected applicant will be subject to a background investigation, which will be conducted and the results of which will be used in compliance with applicable law.

Lemongrass Consulting is an Equal Opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, religious creed, sex, gender, sexual orientation, gender identity, gender expression, age, genetic information, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

About Lemongrass

Lemongrass is a global SAP-focused Cloud services provider helping some of the world’s most recognized Enterprises modernize and transform their SAP environments. We combine deep technical expertise with automation, innovation, and AI to deliver meaningful business outcomes.

Our work spans SAP Cloud migrations, managed services, SAP Business Technology Platform (BTP), Business Data Cloud (BDC), and AI-enabled solutions. We help customers build clean core strategies, intelligent data foundations, and scalable Cloud operations across AWS, Microsoft Azure, Google Cloud Platform, and SAP Cloud ERP.

Founded in 2010, Lemongrass has grown into a trusted partner to SAP, AWS, Microsoft, and Google, earning top-tier partner designations along the way including SAP Gold Partner, Premier AWS Partner, Microsoft Gold Partner, and Google Cloud Partner. Our teams operate across the Americas, EMEA, and APAC, collaborating to solve complex challenges for global Enterprises.

At Lemongrass, you’ll work alongside Cloud architects, engineers, and innovators who are shaping the future of SAP in the Cloud—within a culture that values ownership, curiosity, collaboration, and continuous growth.