Response Centre Technical Associate

Job Role: Response Centre Technical Associate (Freshers With Good Communication in English Oral & Written, can also apply)

Job location: Noida

Job Description :-

• The Response Centre Technical Associate facilitates successful completion of Technical Service Calls/Tickets.
• RCT opens new service calls, verifies entitlement, diagnoses the service requirement, dispatches field resources, monitors alarms, and updates the ticketing system.
• Escalates calls, and performs the role of communication hub between TERiX, the customer, sub-contractors, and management.
• RCT serves as customer advocate to ensure the service event is managed within the terms of the Service Level Agreement (SLA) and that the customers’ service experience is second to none.
• RCT provides an initial technical review, properly communicates the failure symptom with the ticket and determines which error logs and other pertinent files to obtain from the customer.
• RCT resolves low level technical problems.
• The role includes more of Project Management tasks on ticketing and scheduling of Engineers to Large Corporate Customers Globally.

QUALIFICATIONS :-

• BA./BCA/B.COM
• Excellent customer service skills.
• Excellent verbal and written communication skills.
• Excellent Email Writing Skills

AVAILABILITY & REQUIREMENTS :-

• A candidate must be available to work in rotational shifts.
• TERiX Computer Service offers 5 Days in a week working culture.
• A candidate must be open to work for 24* 7 as per work requirement.

Offered Remuneration :- 2 LPA – 2.8 LPA

Other Benefits :- Perks + Free Transport + ESI + PF + Group Health Insurance Medical Facility.

Job Types: Full-time, Permanent

Pay: ₹200,000.00 - ₹230,000.00 per year

Benefits:

• Commuter assistance
• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Provident Fund

Experience:

• total work: 1 year (Required)

Work Location: In person