Restaurant Area Manager

Area Manager

Location: Assigned Area (Multiple Restaurants)

Reporting To: Operations Head

Department: Operations

1. Role Purpose

To oversee and manage operations of multiple restaurants within the assigned area by ensuring consistent service standards, operational discipline, manpower stability, cost control, and compliance with company SOPs. The Area Manager is accountable for the performance and operational health of all restaurants under their supervision.

2. Key Responsibilities

A. Multi-Outlet Operational Oversight

• Supervise day-to-day functioning of assigned restaurants.
• Ensure consistent implementation of service standards, SOPs, and operational policies.
• Conduct regular outlet visits to monitor performance and discipline.
• Take corrective action in case of operational lapses.

B. Restaurant Manager Supervision

• Guide and monitor Restaurant Managers in achieving operational excellence.
• Ensure Restaurant Managers maintain discipline, manpower control, and guest satisfaction.
• Conduct periodic performance discussions and provide improvement guidance.
• Escalate serious operational risks to Operations Head.

C. Guest Experience & Service Standards

• Monitor guest feedback, service complaints, and escalation cases.
• Ensure consistent fine-dine experience across all outlets.
• Personally intervene in critical guest escalations when required.

D. Manpower & Discipline Control

• Ensure adequate manpower strength at each restaurant.
• Coordinate with HR for recruitment and replacement planning.
• Monitor attendance, grooming, behavioural discipline, and attrition trends.

E. Cost & Operational Efficiency

• Monitor food cost, wastage, pilferage risks, and operational inefficiencies.
• Ensure proper inventory discipline, portion control, and stock management.
• Identify cost-saving opportunities without compromising quality.

F. Hygiene & Compliance Monitoring

• Ensure adherence to food safety, hygiene, and operational compliance standards.
• Support audit processes and ensure closure of observations.
• Coordinate with Food Safety and Compliance teams for corrective actions.

G. Cross-Functional Coordination

• Coordinate with HR, Purchase, Stores, Maintenance, IT, and Compliance teams.
• Ensure smooth implementation of HO initiatives at restaurant level.
• Support new restaurant openings within assigned area.

H. Reporting & Escalation

• Provide structured updates to Operations Head on performance and risks.
• Escalate manpower, compliance, or operational concerns promptly.
• Recommend improvements to enhance area performance.

3. Required Skills & Competencies

• Strong multi-outlet leadership and people management skills.
• Deep understanding of restaurant operations and fine-dine service standards.
• Strong execution focus and discipline orientation.
• Ability to coach and influence Restaurant Managers.
• Financial awareness and cost-control mindset.
• Decisive and solution-oriented leadership.

4. Qualification & Experience

• Graduate preferred.
• 8–12 years of experience in restaurant operations.
• Minimum 2–3 years as Restaurant Manager handling high-volume outlet.
• Experience in multi-outlet or branded restaurant chains preferred.

Pay: ₹50,000.00 - ₹55,000.00 per month

Benefits:

• Provident Fund

Ability to commute/relocate:

• Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Currant Salary ?

Experience:

• Multiple Branch Handling : 6 years (Required)

Work Location: In person