Restaurant Assistant General Manager

Eataly is the world’s largest artisanal Italian food and beverage marketplace! Eataly is not a chain; each Eataly is different, with its own character and own theme – but all with the same aim... for our guests to:

• EAT authentic Italian food at our restaurants, cafés and to-go counters
• SHOP a selection of high-quality Italian, local and homemade products
• LEARN through our classes and our team’s product knowledge

Each Eataly location has multiple full-service, sit-down restaurants featuring authentic Italian dishes made with the highest quality, seasonal ingredients. Meat dishes, seafood dishes, pasta, pizza, street food – you can find it all in our various restaurants!

The Restaurant Assistant General Manager oversees the complex day-to-day operations of a single restaurant or group of restaurants at an Eataly location. Reports to the General Manager of Restaurants.

• Oversees the operations of the restaurant, working to maximize profitability while upholding the company’s mission, values, policies, quality and guest experience standards

• Works the floor actively, applying a hands-on approach, unafraid to get hands dirty

• Hires, assigns, trains, motivates, evaluates and terminates team members as necessary

• Provides in-the-moment coaching and feedback to team members, actively facilitating their growth

• Manages inventory levels and replenishes goods and operating materials

• Collaborates interdepartmentally and with corporate to plan activities, special events, share information, etc.

• Documents, investigates and resolves employee and guest incidents

• Maintains a high level of hospitality towards guests as well as within the team

• Performs other duties as required or assigned

• Bachelor’s Degree or Associate Degree

• 2+ years of experience managing a large restaurant staff to accomplish sales and guest service goals

• Demonstrated problem-solving, organizational, analytical and business management skills

• Excellent communication, leadership and team-building skills

• Advanced proficiency in Microsoft Office

• Experience with Italian cuisine and wine highly preferred

Job Requirements

• Availability to work a flexible schedule often including evenings, weekends and holidays
• Ability to lift up to 50 pounds
• Ability to exert well-paced mobility for up to 8 hours, including standing, walking, bending and squatting

Benefits and Perks

• Medical, Dental, Vision Insurance
• Paid Time Off
• Paid Parental Leave
• 401K with match or RRSP
• Bonus program
• Free family meal daily
• Discounts at Eataly
• Classes on products and Italian cuisine
• Referral bonus program
• and more!