Restaurant Assistant General Manager

INNESS

Restaurant Assistant General Manager

The position shares responsibility for the entire venue, including management and finances, to drive sales and profitability, as well as motivating, coaching, and leading their team. In addition, the Assistant General Manager ensures the venue is running effectively and meeting all Company standards to include: execution of service, guest interaction, atmosphere, and cleanliness. The position should be passionate about offering surpassed hospitality to guests and upholding highest standards at the venue.

ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO:

● Accommodate and anticipate guests’ needs while offering the highest level of guest service and satisfaction

● Implement and provide recommendations on operating standards, policies, and procedures to be followed by line level managers and staff

● Responsible for assisting in hiring, training, managing, coaching, counseling, and evaluation of all members of the team

● Maintain frequent communication with the Executive Team and ensure they are aware of all major occurrences at the venue

● The AGM is responsible for ensuring the food and beverage operations deliver a consistent, high level of service and quality products based on company standards and customer expectations.

● The AGM will maximize Beverage revenues while maintaining the quality and integrity of our selections and conduct weekly, monthly inventory alongside of Restaurant GM

● Ensure inventory levels are maintained for facilitating proper venue operations, enforce strict inventory controls, and participate in monthly inventory reconciliations in conjunction with purchasing and finance teams

● Ensure that no members of staff are permitted to work if they are not suitably dressed or groomed

● Assisting in recruiting, hiring and training all restaurant staff, including servers and hosts

● Scheduling employees to ensure shifts have proper coverage

● Streamlining the restaurant processes to improve the guest experience

● Monitoring restaurant finances, including sales and expenses

● Enforcing food handling regulations and other guidelines to increase guest safety

● Handling customer complaints

● Completing necessary paperwork, such as sales, inventory and staff attendance reports

● Operate with an open-door policy, listen to and understand requests of the team, respond with appropriate actions, and provide accurate information

● Interact with all department personnel and venue staff as needed

● Monitor guest satisfaction on all levels, including events

● Ensure health, safety, and sanitation requirements follow the Department of Health, OSHA, and any city or state agencies rules and laws such as the Department of Buildings and the Fire Department, and ensure all managers are kept abreast of any changes in the law

● Accurately forecast staffing needs to ensure optimum customer service

● Work in conjunction with the Sales and Events team to ensure all private events, catering, and banquets are successfully executed

● Control cash and other receipts by adhering to cash handling procedures

● Assist in preparation of all required paperwork, including forms, reports and schedules

● Ensure that all equipment is kept clean and in excellent working condition through personal inspection and by following the venues preventative maintenance programs

● Ensure that all products are received in accordance with the venues receiving policies and procedures

● Assists and conducts conflict resolution, corrective actions and coaching

● Oversee and ensure that employee performance appraisals are completed in a timely manner

SKILLS / PHYSICAL DEMANDS / WORK ENVIRONMENT / SCHEDULE

The work environmental characteristics and/or physical demands described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions

● Ability to write and verbally communicate

● Must have good positive energy throughout the day interacting with customers and managing our team members

● Must be able to kneel, bend, and stand for extended periods of time

● Must be able to move quickly

● Must be able to push and lift up to 50 lbs.

● Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon the guest volume

● May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work is required

● In person position, standard restaurant operating schedule, 10 hours days, 5 days on, 2 days off

● Restaurant working environment schedule will be indicative of the needs of the restaurant

● Maintain a professional, neat, and well-groomed appearance adhering to Company standards

● Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner

● Ability to maintain confidentiality

● Ability to handle a fast-paced, busy, and somewhat stressful environment

Pay: From $75,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person