Restaurant Call Center Agent

Restaurant Call Center Agent (5pm-midnight)

Berwyn, IL, 60402

We are seeking highly motivated and customer-oriented individuals to join our team as a Restaurant Call Center Agent. The successful candidate will be responsible for answering incoming calls from customers, taking orders, and providing excellent customer service.

At this time, we are looking for candidates available for the late shift. Weekday and weekend nights needed from approximately 5pm-midnight.

Responsibilities:

• Answer incoming calls from customers and take orders
• Provide excellent customer service
• Resolve customer complaints and issues
• Upsell menu items and promotions
• Enter orders accurately into the system
• Communicate with restaurant staff to ensure timely and accurate order delivery
• Follow up with customers to ensure satisfaction
• Maintain a clean and organized work area

Requirements:

• High school diploma or equivalent
• Excellent communication and customer service skills
• Ability to work in a fast-paced environment
• Strong attention to detail
• Ability to multitask and prioritize
• Basic computer skills
• Flexibility to work evenings and weekends