Restaurant Captain

RESTAURANT CAPTAIN – JOB DESCRIPTION

Company: The House of Makeba
Department: Food & Beverage Service
Position: Restaurant Captain
Location: Ahmedabad, Gujarat
Employment Type: Full-Time

Job Summary

The Restaurant Captain will be responsible for supervising day-to-day restaurant service, ensuring excellent guest experience, maintaining service standards, and effectively coordinating with the kitchen and F&B team. The ideal candidate should have good communication skills, a professional personality, and strong knowledge of restaurant service operations.

Key Responsibilities

• Supervise daily restaurant operations and ensure smooth service.
• Welcome and assist guests in a warm and professional manner.
• Ensure proper table setup, service sequence, and restaurant readiness.
• Take food and beverage orders accurately and coordinate with the kitchen.
• Monitor food and beverage service to ensure quality and timely delivery.
• Handle guest requests, feedback, and complaints professionally.
• Ensure restaurant SOPs and service standards are followed.
• Coordinate closely with the kitchen team to ensure smooth order flow.
• Guide and supervise waiters, stewards, and other service team members.
• Allocate sections and responsibilities to service staff.
• Train new team members on service procedures, menu knowledge, grooming, and guest handling.
• Maintain restaurant cleanliness, hygiene, and overall presentation.
• Ensure proper billing and coordination with the cashier when required.
• Monitor table turnover and ensure efficient service during peak hours.
• Upsell food and beverage items whenever appropriate.
• Check guest satisfaction throughout the dining experience.
• Assist the Restaurant Manager in daily operations and reporting.
• Maintain discipline, grooming, punctuality, and professional conduct of the team.

Required Experience

• Minimum 1 year of experience as a Restaurant Captain / Senior Steward / Senior Waiter in a reputed restaurant.
• Candidates with experience in Fine-Dining, Premium Casual Dining, or Upscale Restaurants will be preferred.
• Experience in Ahmedabad restaurant operations will be an added advantage.

Required Skills

• Excellent communication and interpersonal skills.
• Strong guest-handling skills.
• Good knowledge of food and beverage service.
• Basic knowledge of menu items and ingredients.
• Strong team coordination and leadership skills.
• Ability to work under pressure during busy operations.
• Good problem-solving and decision-making skills.
• Professional grooming and positive attitude.
• Ability to upsell food and beverage items.
• Basic knowledge of POS and billing systems will be an advantage.

Qualification

• 12th Pass / Diploma / Degree in Hotel Management, Hospitality, or a related field.
• Relevant restaurant service experience will be considered.

Candidate Profile

The ideal candidate should be well-groomed, confident, guest-oriented, and service-focused, with the ability to lead the service team and ensure a smooth and memorable dining experience for every guest.

Preference: Candidates with experience in reputed Fine-Dining or Premium Restaurants in Ahmedabad will be preferred.

Pay: ₹17,000.00 - ₹22,000.00 per month

Benefits:

• Food provided
• Leave encashment
• Paid time off

Work Location: In person