Restaurant Captain

Job Title: Restaurant Captain – Fine Dining

Company: LORD OF THE DRINKS Raipur

Location: Raipur, Chattisgarh
Job Type: Full-time, Permanent
Salary: ₹20,000 – ₹25,000 per month

About the Role

We are looking for an experienced and service-oriented Restaurant Steward & Captain to join our premium dining outlet. The ideal candidate should possess strong leadership abilities, excellent communication skills, and a passion for delivering exceptional guest experiences.

Key ResponsibilitiesGuest Service & Operations

• Ensure smooth operations within the assigned section during each shift.
• Verify that tables are properly set and guests receive timely service.
• Accurately take food and beverage orders and serve guests professionally.
• Maintain high standards of hospitality and service etiquette.
• Assist with guest seating and reservation management when required.

Team Leadership

• Lead pre-shift briefings and ensure effective handovers between shifts.
• Set a positive example by following company values and service standards.
• Guide, support, and coach team members to maintain service excellence.
• Recommend high-performing employees for recognition and appreciation.
• Act as the point of contact in the manager's absence.

Sales & Customer Experience

• Promote signature dishes, special menus, and beverage offerings.
• Support upselling initiatives to enhance guest satisfaction and increase revenue.
• Address guest concerns and complaints professionally within 5 minutes of escalation.
• Communicate daily specials and unavailable items to the service team.

Requirements

• Minimum 1 year of experience as a Captain or 2 years as a Trainee Captain.
• Good communication and basic leadership skills.
• Knowledge of food, beverages, and restaurant service standards.
• Positive attitude with a strong guest-focused approach.
• Ability to work in a fast-paced hospitality environment.
• Immediate joiners will be preferred.

Benefits & Perks

• Staff meals provided
• Uniform provided
• Provident Fund (PF)
• Paid sick leave
• Leave encashment
• Paid time off
• Flexible work schedule
• Performance-based incentives
• Career growth opportunities with one of India's leading restaurant groups

Work Location: In Person Raipur

Job Type: Full-time

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

• Leave encashment
• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person