Restaurant Captain

Job Summary

The Restaurant Captain is responsible for supervising floor operations, coordinating service staff, ensuring excellent guest service, and maintaining smooth restaurant operations during service hours. The role acts as a bridge between guests, stewards, and restaurant management.

Key Responsibilities1. Guest Service

• Welcome and assist guests in a professional manner
• Ensure excellent dining experience and customer satisfaction
• Handle guest complaints or special requests promptly
• Maintain service quality standards at all times

2. Team Supervision

• Supervise waiters, stewards, and service staff
• Allocate duties and monitor staff performance during shifts
• Train new staff on service standards and restaurant procedures
• Ensure proper grooming and discipline of staff

3. Floor Operations

• Coordinate table reservations and seating arrangements
• Ensure timely and accurate food & beverage service
• Communicate effectively with kitchen and bar staff
• Monitor table turnover and service efficiency

4. Billing & Reporting

• Assist in preparing bills and handling payments
• Verify daily sales and service records
• Report operational issues to the Restaurant Manager

5. Hygiene & Safety

• Maintain cleanliness and hygiene standards in dining areas
• Ensure compliance with food safety and service regulations
• Monitor proper handling of restaurant equipment and utensils

Required Skills & Qualifications

• Good communication and interpersonal skills
• Strong leadership and coordination abilities
• Customer service orientation
• Ability to work in a fast-paced environment
• Basic knowledge of POS systems and billing procedures

Education & Experience

• Diploma/Degree in Hotel Management or Hospitality preferred
• 2–4 years of experience in restaurant service operations

Pay: ₹18,000.00 - ₹25,000.00 per month

Benefits:

• Food provided
• Provident Fund

Work Location: In person