Restaurant Crew Member/ Shift leader

Crew Member / Cashier

Join the Firehouse Subs team as a Crew Member and be part of a fast-paced, friendly environment where we serve up delicious, hearty subs with a commitment to community service. Our team members are the heart of our brand, delivering great food and excellent customer service every day.

Responsibilities:

• Greet guests with a friendly and positive attitude
• Take orders accurately and efficiently at the register
• Prepare and assemble sandwiches following Firehouse Subs’ quality standards
• Maintain a clean and organized work area, including dining and kitchen spaces
• Restock food and supplies as needed throughout the shift
• Follow food safety and sanitation guidelines to ensure a safe dining experience
• Work as part of a team to provide quick, high-quality service

Requirements:

• No experience needed—just a great attitude and willingness to learn!
• Must be at least 16 years old
• Strong communication and teamwork skills
• Ability to stand, bend, and move for extended periods
• Comfortable working in a fast-paced environment
• Reliable and punctual with a strong work ethic
• Passion for customer service and creating a positive guest experience

Benefits:

• Competitive hourly pay with opportunities for raises
• Flexible scheduling to fit your lifestyle
• Employee discounts on delicious Firehouse Subs meals
• Paid training and career development opportunities
• Fun, team-oriented workplace culture
• Potential for advancement into leadership roles
• Community-focused company that supports local first responders

Job Types: Full-time, Part-time

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Vision insurance

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Ability to Commute:

• Knoxville, TN 37912 (Required)

Ability to Relocate:

• Knoxville, TN 37912: Relocate before starting work (Required)

Work Location: In person

Shift leader

A Shift Leader at Firehouse Subs is responsible for supervising staff, ensuring compliance with company policies, and maintaining high standards of customer service and operational efficiency.Key Responsibilities

• Supervision and Leadership: The Shift Leader supervises team members during their shifts, monitoring performance and ensuring adherence to company and safety policies. They delegate tasks appropriately to maintain operational efficiency. 2
• Operational Accountability: This position is fully accountable for the profitable operation of the shift, ensuring compliance with local, state, and federal regulations, including health and safety standards. 1
• Customer Service: Shift Leaders are responsible for delivering superior guest service and maintaining the restaurant's reputation for quality and cleanliness. They actively engage with customers to ensure satisfaction. 1
• Training and Development: A significant aspect of the role involves training new employees and providing ongoing support to existing staff to ensure they meet performance standards. 1
• Financial Management: The Shift Leader helps manage food costs, labor, and other controllable expenses to ensure profitability during their shifts. They assist in implementing operational plans and company initiatives. 1
• Communication: Effective communication with the General Manager and team members is essential to address any issues that may impact business operations. 1
• 2 Sources

Qualifications

• Previous experience in a supervisory role within the food service industry is often preferred.
• Strong leadership and interpersonal skills to effectively manage a team and interact with customers.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

This role is crucial for maintaining the high standards of Firehouse Subs and ensuring a positive experience for both employees and customers.

Job Types: Full-time, Part-time

Pay: $11.00 - $15.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Vision insurance

Work Location: In person