Restaurant Customer Experience Assistant

WHAT YOU'LL OWN

Making Customers Happy

● Walk around, don't just stand at the door — check on tables during service and notice small problems early, before they turn into complaints.

● Handle complaints from start to finish — listen, fix it (even if that means a free dessert or a discount), and check back to make sure they're really happy.

● Remember our regulars — know familiar faces, remember their usual order, and make them feel like family, not just a customer.

● Turn first-timers into regulars — and turn regulars into fans who tell their friends and post about us online.

Knowing How We Run

● Understand the kitchen, not just the dining area — know roughly how long orders take and when we get busy, so you can tell a waiting customer the truth, confidently and kindly.

● Talk to the Outlet Manager and kitchen team daily — know what's running late, what's sold out, and how to explain it nicely to customers.

● Notice patterns — if the same complaint keeps coming up, or one time of day is always slow, tell management. What you see on the floor matters.

● Jump in when it's busy — lend a hand wherever it's needed most during rush hours

A DAY IN YOUR LIFE

● Before Doors Open — walk the floor, check today's specials and sold-out items with the kitchen, and read yesterday's customer notes.

● During the Rush — move around, greet customers, watch the queue, and personally look after the 2–3 trickiest tables of the day.

● After Service — note down today's wins and complaints, and flag anything worth telling the Outlet Manager.

HOW WE'LL KNOW YOU'RE NAILING IT

● How happy customers seem in our Google and social media reviews

● How fast you fix problems when they come up

● How many regulars you know by name, and how often they come back

● How smoothly tables turn over during busy hours — proof you understand how we operate

WHAT YOU'LL BRING

Your Personality

● A warm, easy smile that makes strangers feel comfortable right away

● You genuinely enjoy talking to people — starting a conversation isn't scary for you

● Calm and steady, even when a customer is upset or the outlet is packed

● Quick-thinking — you look for a solution first, not just an apology

● A real listener who pays attention to what people are actually saying

● Patient, even with the occasional difficult customer

● Good energy that doesn't fade, even during a long, busy shift

● Honest and dependable — you'll be trusted to make real decisions, like comping a dish

● A team player who gets along with servers, kitchen staff, and management alike

● Observant — you notice things before someone has to point them out

● A little bit of charm and humour — you know how to lighten the mood

Good to Have

● Comfortable speaking Bahasa Malaysia and English; Mandarin or other languages a bonus for our Jalan Sultan crowd

● Some experience in F&B, hospitality, or customer service — but attitude matters more than experience

● Neat and presentable — you're one of the faces customers will remember

Pay: RM3,500.00 - RM5,000.00 per month

Benefits:

• Additional leave
• Meal provided
• Professional development

Work Location: In person