Restaurant Floor Manager

Hotel Phoenix Atlanta

Position Overview

The Restaurant Floor Manager is responsible for leading all front-of-house floor operations, ensuring a seamless, elevated dining experience that reflects the sophistication and energy of Hotel Phoenix. This role is highly visible and guest-facing, requiring strong leadership presence, attention to detail, and the ability to execute service at a luxury standard.

Key Responsibilities

Floor Leadership & Service Excellence

• Lead all floor operations during service, ensuring a smooth, polished, and well-paced dining experience
• Maintain a constant presence on the floor, directing service flow and anticipating operational needs in real time
• Execute pre-shift lineups, communicating service focus, reservations, VIP guests, and daily priorities
• Ensure all service standards, sequence of service, and presentation align with Zephyr’s elevated dining experience

Guest Experience

• Deliver personalized, anticipatory service that creates memorable guest interactions
• Proactively engage with guests to ensure satisfaction and build loyalty
• Resolve guest concerns with urgency, professionalism, and discretion

Team Leadership & Accountability

• Supervise and support servers, bartenders, hosts, and support staff throughout service
• Provide in-the-moment coaching and feedback to elevate performance
• Reinforce accountability, professionalism, and alignment with Hotel Phoenix culture
• Partner with leadership on training, onboarding, and development of team members

Operational Execution

• Ensure proper staffing levels and strategic floor positioning based on business demands
• Maintain the cleanliness, ambiance, and overall presentation of the restaurant at all times
• Collaborate closely with culinary leadership to ensure seamless front- and back-of-house communication
• Monitor service timing, table turns, and overall efficiency

Compliance & Standards

• Ensure adherence to all health, safety, and sanitation standards
• Enforce alcohol service compliance and responsible service practices
• Uphold all Hotel Phoenix policies and procedures consistently

Qualifications

• 2–3 years of restaurant management or supervisory experience in an upscale or luxury environment
• Strong floor presence with the ability to lead high-volume service with composure and confidence
• Exceptional guest service and communication skills
• Knowledge of POS systems and restaurant operations
• Flexible schedule, including evenings, weekends, and holidays

Physical Requirements

• Ability to stand and walk for extended periods
• Ability to lift up to 25 lbs
• Comfortable working in a fast-paced, high-energy environment

Why This Role Matters

Zephyr is a key part of the Hotel Phoenix experience. The Restaurant Floor Manager ensures that every service is executed with precision, energy, and intention—creating an atmosphere where guests feel welcomed, valued, and inspired to return.