Restaurant General Manager

Role Overview

The Restaurant General Manager (RGM) at Basko is responsible for end-to-end restaurant operations, delivering premium guest experiences, driving revenue growth, and building a high-performance team culture. This role requires strong hospitality leadership, sharp business acumen, and hands-on operational excellence aligned with Baskos premium positioning.

Key Responsibilities

1. Operations Management

• Oversee daily restaurant and bar operations to ensure smooth service.
• Maintain Baskos premium service standards and SOP compliance.
• Monitor table turns, reservations, and guest flow to maximize covers.
• Ensure hygiene, safety, and statutory compliance at all times.

2. Revenue & P&L Ownership

• Drive sales growth through upselling, events, and local marketing.
• Manage and optimize food & beverage costs, wastage, and inventory.
• Own monthly P&L, budgeting, and profitability targets.
• Improve key metrics: APC, footfall, repeat guests, and contribution margins.

3. Guest Experience Excellence

• Act as the face of Basko on the floor during peak hours.
• Handle VIP guests, complaints, and service recovery.
• Build a strong repeat customer base and community connect.
• Maintain premium ambience and service energy.

4. Team Leadership & Culture

• Hire, train, and mentor FOH and BOH teams.
• Build a high-energy, hospitality-first culture.
• Manage staff scheduling, productivity, and performance reviews.
• Reduce attrition and build second-line leadership.

5. Bar & Beverage Focus

• Ensure bar profitability and beverage program execution.
• Monitor pour cost, wastage, and beverage inventory.
• Support new menu launches and bar activations.

6. Marketing & Local Store Growth

• Execute local marketing initiatives and partnerships.
• Support events, live nights, and community engagement.
• Work closely with central marketing for campaigns.

Key Performance Indicators (KPIs)

• Monthly revenue & EBITDA targets
• Food cost % and beverage cost %
• Guest satisfaction scores & reviews
• Table turnover & average per cover (APC)
• Staff retention and productivity
• Hygiene audit scores

Desired Candidate Profile

Experience

• 58 years in premium casual dining / bar / lounge operations
• Minimum 2+ years as Restaurant Manager or GM
• Experience in high-energy, high-volume outlets preferred

Skills

• Strong P&L and cost-control capability
• Excellent floor presence and guest handling
• Team leadership and training ability
• Understanding of bar economics is a strong plus
• Data-driven and highly execution-focused

Personality Fit for Basko

• High ownership mindset
• Energetic and floor-driven
• Premium hospitality orientation
• Entrepreneurial and growth-focused

Compensation

• Competitive fixed salary
• Performance-linked incentives
• Growth path aligned with Basko’s multi-store expansion

Why Join Basko

• Work with a fast-scaling premium hospitality brand
• High ownership and visibility role
• Opportunity to grow into cluster / city leadership roles
• Be part of building a first-of-its-kind all-day culinary bar concept