Restaurant General Manager

Description:

Wingstop’s mission is to serve the world flavor. Wingstop is the destination when you crave fresh never faked wings, hand-cut seasoned fries and any of our famous sides. For people who demand flavor in everything they do, there's only Wingstop. We are looking for team members who want to deliver a flavor experience.

As a General Manager at Wingstop, an individual will provide strategic and tactical leadership for their restaurant. This leader must maintain operations and drive results in his/her restaurant through people development, positive Guest experience, cost control, and sales/profit growth. The General Manager must hire, train, and develop Team Members that share the Wingstop mission-To Serve the World Flavor. The General Manager must convey the Wingstop Way culture to his/her team and be a creative team player who is passionate about hard work, having fun, and demonstrating sincere dedication to the success of the brand.

Essential Duties & Responsibilities

Responsible for recruiting, selecting, orienting, training, assigning, scheduling team members, in partnership with the District Manager.
Works with both the District Manager and Human Resources to manage performance, including coaching, counseling, and disciplining team members.
Communicates job expectations to the staff; plans, monitors, and reviews performance of employees; plans and reviews compensation actions; enforces policies and procedures.
Communicates in a timely and effective manner with District Manager about operational and human resources issues.
Performs regular restaurant inspections to ensure team and restaurant is meeting standards.
Tracks inventory and ensures accurate record keeping.
Identifies and resolve issues with food preparation. Helps team handle customer service issues with grace, courtesy and with the goal of cultivating happy, returning customers.
Maintains safe, secure, and healthy facility environment by establishing, following, and enforcing sanitation standards and procedures; proper safety procedures, to include, but not limited to injury reporting, conducting meetings, equipment maintenance, etc., complying with health and legal regulations; maintaining security systems.
Accomplishes company goals by accepting ownership for accomplishing new and different job responsibilities; explores opportunities to add value to job accomplishments.

Benefits:

Medical, Dental, and Vision Coverage
Paid Time Off
Christmas and Thanksgiving Off
Family-Friendly Hours
Competitive Pay
Discounted Employee Meal
Excellent opportunities for advancement
Requirements:

Key Skills/Abilities:

Guest service mentality; has a genuine desire to serve the guests
Maintains a calm, tactful demeanor when dealing with difficult situations
Ongoing learner; exhibits insatiable curiosity and an interest in self improvement
Ability to measure performance, subjectively and objectively
Cultivate attractive culture within the restaurant
Ability to handle numerous job duties essential to running a restaurant.
Competent in the key areas of responsibility which includes labor management, store operations, and customer care.
Superior leadership, organizational and time management skills.
Possesses a confident and professional demeanor. Inspires trust, models best practices and cultivates morale and teamwork among team members.
Proactive problem-solver and decision-maker.
Must thoroughly understand the importance of good hygiene and food handling practices.
Strong work ethic.

Job Requirements

High school diploma/GED preferred
Must be at least 18 years old and fluent in English
Minimum of 3 years of previous food service, retail or restaurant supervisory
Upon hire, the candidate must complete the General Manager Training program and pass ServSafe Certification within three months
Flexibility to work nights, weekends, holidays, opening and closing shifts
Ability to stand for long periods of time and work in a fast-paced environment
Ability to bend and lift 50 lbs comfortably
Ability to work in close quarters and around heat
Must have reliable transportation to work

Additional Information

Restaurant leadership experience is required
Manager Food Handler Certification required