Restaurant General Manager

About the Position:
Cowshed Liverpool is seeking an experienced, energetic, and commercially focused Restaurant General Manager to lead the overall restaurant operation. The General Manager will be responsible for delivering excellent guest experiences, managing and developing the restaurant team, maintaining high food and service standards, and overseeing daily operational and financial performance. This is a senior leadership role for someone who can create a positive team culture while ensuring the restaurant operates efficiently, professionally, and profitably.

Key Responsibilities:

• Lead and manage the overall day-to-day restaurant operation.
• Set high standards for food quality, customer service, hospitality, and presentation.
• Recruit, train, coach, and develop restaurant employees.
• Lead and motivate front-of-house and back-of-house teams.
• Prepare staff schedules and ensure appropriate staffing levels for each service.
• Monitor employee performance and provide regular feedback and support.
• Ensure guests receive friendly, professional, and efficient service.
• Handle customer feedback, complaints, and service recovery professionally.
• Work closely with kitchen management to maintain food quality and consistency.
• Monitor menu standards, portion control, presentation, and service timing.
• Oversee ordering, stock control, inventory, and supplier relationships.
• Monitor food waste and implement effective cost-control procedures.
• Manage cash handling, daily sales, expenses, and operational records.
• Monitor restaurant revenue and work toward sales and profitability targets.
• Assist with budgets, forecasts, and financial planning.
• Ensure the restaurant complies with food safety, health, hygiene, and workplace regulations.
• Conduct regular checks of dining areas, kitchen areas, equipment, and facilities.
• Coordinate maintenance and ensure operational issues are resolved quickly.
• Support events, private bookings, promotions, and special restaurant occasions.
• Build positive relationships with customers, suppliers, and business partners.
• Analyze customer feedback and identify opportunities to improve the guest experience.
• Introduce operational improvements that increase efficiency and service quality.
• Maintain a professional, inclusive, and positive workplace culture.
• Prepare management reports and communicate important operational information to senior management.
• Ensure the restaurant consistently meets its business, service, and performance objectives.

Qualifications:

• Proven experience in restaurant management or a similar senior hospitality position.
• Previous experience as a General Manager, Restaurant Manager, or Operations Manager is preferred.
• Strong leadership and team-management abilities.
• Excellent customer-service and communication skills.
• Strong knowledge of restaurant food and beverage operations.
• Experience managing budgets, sales, costs, and operational targets.
• Good understanding of stock control and supplier management.
• Strong organizational and time-management skills.
• Excellent problem-solving and decision-making abilities.
• Ability to motivate and develop a high-performing team.
• Strong attention to detail and commitment to service excellence.
• Ability to work effectively in a fast-paced restaurant environment.
• Professional, confident, and approachable personality.
• Reliable and able to take responsibility for business operations.
• Flexible availability, including evenings, weekends, and holidays when required.
• A strong team-oriented and commercially minded approach.

Compensation & Benefits:

• Competitive management salary based on experience and responsibilities.
• Performance-related incentives where applicable.
• Staff meals, discounts, or other employee benefits where available.
• Training and professional development opportunities.
• Leadership and management development support.
• Opportunities for career progression within hospitality management.
• Dynamic and professional restaurant working environment.
• Opportunity to lead and develop a successful restaurant team.

Pay: £24.00-£34.00 per hour

Expected hours: 44.0 per week

Benefits:

• Company events
• Company pension
• Cycle to work scheme
• Flexible schedule

Work Location: In person