Restaurant General Manager

We are looking for an exceptional Restaurant General Manager for Ferro Ubud. The Restaurant General Manager at Ferro Ubud is a full-time, on-site role based in Ubud - Bali, Indonesia.

Role Description

• Oversee and monitor daily restaurant operations to ensure that all areas operate in accordance with SOPs and company standards.
• Oversee and monitor Front of The House & Back of The House operations, including service, kitchen, cleanliness, preparation, dan workflow.
• Oversee and monitor staff attendance, manpower allocation, shift schedule, and productivity.
• Oversee and monitor food quality, service quality, guest experience, and operational standards.
• Conduct regular operational checks and immediately follow up if any issues are found.
• Coordinate with Kitchen, Service, HR, Finance, and other departments to resolve operational problems.
• Monitor stock, wastage, food cost, labor cost, and other operational expenses.
• Monitor daily sales performance and identify opportunities to improve revenue.
• Ensure all SOP, hygiene, safety, and company policies are properly implemented.
• Handle and resolve guest complaints and operational incidents.
• Monitor team performance and ensure managers/supervisors properly follow up on their responsibilities.
• Identify operational risks before they become bigger issues and propose solutions to management.
• Prepare and submit daily/weekly operational reports to management.
• Follow up on all action points until they are fully resolved.
• Ensure smooth coordination between departments and prevent operational conflicts or communication gaps.
• Support management in implementing new operational projects, processes, and improvements.

General Requirement

• Bachelor’s degree in Hospitality Management, Hotel Management, Business Administration, or a related field.
• Minimum 5–8 years of relevant experience in restaurant or hospitality operations, with at least 2–3 years in a managerial or leadership role.
• Proven track record of managing end-to-end restaurant operations, preferably within a high-volume, upscale, or premium dining environment.
• Strong understanding of restaurant operations, service excellence, food & beverage standards, and guest experience management.
• Strong leadership and people-management skills, with proven ability to recruit, train, motivate, and develop high-performing teams.
• Excellent communication, interpersonal, organizational, and problem-solving skills.
• Willing to work flexible hours, including weekends, public holidays, and peak operational periods.

Experience:

• Restaurant Management: 2 years (Required)

Language:

• English (Required)

Location:

• Gianyar (Required)

Work Location: In person