Restaurant General Manager

About Us
Haugen’s is Port Perry’s spot for slow-smoked BBQ, real comfort food, and plenty made in-house. We’re part of the Circles & Squares Bakery family, so we bring the same from-scratch approach to the smoker that we bring to the bakery. Now we’re writing Haugen’s next chapter. We want to grow it into a destination for great BBQ, and we’re looking for a General Manager to help us get there. That means someone who cares about the food, the guests, and the people working the floor and the line.

The ideal candidate is a hands-on, organized leader who sets the tone for hospitality, holds high standards, and builds a team that’s proud of where they work. The General Manager oversees all restaurant operations, including front and back of house, guest experience, team leadership, scheduling, labour, cost control, and overall restaurant performance.

Responsibilities

Restaurant Leadership & Guest Experience

• Lead and oversee all day-to-day restaurant operations
• Set and maintain high standards for hospitality, service, and the overall guest experience
• Handle guest concerns professionally and turn them into positive experiences
• Work closely with the Head Chef to ensure food quality, consistency, and smooth service
• Represent Haugen’s in the Port Perry community and support local events and partnerships

Team Leadership & Development

• Hire, train, coach, and develop front and back of house team members
• Foster a culture of accountability, professionalism, teamwork, and growth
• Build strong communication between front and back of house
• Lead by example and create a workplace where people feel supported, motivated, and valued
• Address performance issues fairly and consistently in line with company policy

Operations & Business Performance

• Manage labour, scheduling, food and beverage costs, inventory, and ordering
• Build and post schedules on 7shifts and manage time-off requests and shift coverage
• Track sales, costs, and performance, and report results to ownership
• Identify opportunities to improve systems, efficiency, and profitability
• Work closely with ownership to support restaurant growth and long-term goals

Health, Safety & Compliance

• Ensure food safety, sanitation, allergen, and health standards are consistently upheld
• Uphold company policies, including health and safety, workplace harassment, and workplace violence prevention
• Ensure compliance with the Employment Standards Act and the Occupational Health and Safety Act
• Maintain a clean, organized, and welcoming restaurant

Qualifications & Skills

• [3+] years of restaurant management experience, ideally as a General Manager or Assistant General Manager
• Strong leadership, communication, and team development skills
• Passion for hospitality, BBQ, comfort food, and quality ingredients
• Strong understanding of labour management, food cost, and P&L
• Organized, reliable, hands-on, and solution oriented
• Valid Food Handler’s Certification and Smart Serve certification (or willingness to obtain)
• Experience with 7shifts and restaurant POS systems is an asset
• Must be flexible and available to work evenings, weekends, and holidays as required by restaurant operations

Pay: From $75,000.00 per year

Benefits:

• Discounted or free food
• Extended health care
• On-site parking
• Paid time off
• Store discount
• Vision care

Ability to commute/relocate:

• Port Perry, ON: reliably commute or plan to relocate before starting work (required)

Experience:

• General Manager : 3 years (required)

Work Location: In person