Restaurant Host & Floor Staff

About our Terrace Rooftop Bar:

The Terrace boasts sweeping skyline views and a distinctive open-air rooftop experience.

In 2019, it was proudly named Best Boutique Bar in Queensland, and in 2024, it received the Best Hotel Bar – Accommodation Division Award from the Queensland Hotels Association. That same year, The Terrace was also recognised as Best Hotel Bar by the Wotif Uniquely Aussie Awards. Continually setting the benchmark in rooftop hospitality, The Terrace remains a standout destination.

Open daily from 7 a.m. until late, The Terrace is a dynamic venue where hospitality superstars with passion and the right attitude thrive in a vibrant, fast-paced environment.

About the role

The Terrace Rooftop Bar is seeking enthusiastic, customer-focused Front of House Team Members to join the team, with two exciting opportunities available.

We are recruiting for:

• a Casual Restaurant Host, and
• a Casual Food and Beverage Attendant (section waiter).

If you're passionate about delivering exceptional guest experiences, we want to hear from you!

Key responsibilities include:

• Providing the highest level of service in all guest interactions, in line with hotel service standards

• Entering orders accurately into the Point of Sale (POS) system

• Delivering meals promptly to guests and ensuring orders are correct when collected from the kitchen or bar

• Maintaining clean and tidy tables, service areas, and floors in accordance with procedures

• Taking guest orders while maximising sales opportunities through strong product knowledge

• Ensuring hygienic food and beverage service practices are followed at all times

• Taking ownership of your assigned section and station during service

• Maintaining current RSA certification and adhering to responsible service principles

• Performing opening and closing duties, as required

• Welcoming and serving all guests in a friendly, professional, and efficient manner

• Working with the Venue Manager and Assistant Venue Manager to ensure a smooth guest experience

• Curating a warm and memorable welcome for every guest entering the Terrace

• Organising reservations, guest flow, waitlists, and table assignments to maximise the dining experience

About you:

• A passion for food and beverage and the desire to work in a five-star hotel environment;
• A willingness to go above and beyond to deliver Exquisite Experiences for our guests, every time, every shift!
• Excellent personal presentation and attention to detail;
• The ability to work a 7-day roster, including nights
• Strong communication skills and highly developed organisational skills;
• The ability to think on your feet and a solution focused approach to problem solving;
• Ready to learn, grow, and thrive in a fast-paced environment;
• Current RSA and eligibility to work in Australia.

Why join us?

• Work with a passionate and welcoming team in one of Brisbane’s most iconic luxury hotels
• Gain hands-on experience and training
• Access industry perks and employee discounts on accommodation, coffee, and food
• Dry-cleaning of work attire
• Celebration of employee milestones
• Monthly wellbeing programs
• Employee recognition and career development opportunities.

We look forward to receiving your application.