Restaurant Host

SUMMARY: A host is the first person a customer when walking into the restaurant. We are looking for enthusiastic and customer service-oriented hosts to great and seat customers, take reservations, and ensure a positive guest experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Greet guests as they approach the restaurant with a positive and welcoming attitude
• Seat guests, provide menus, and offer to turn heaters on (if weather prompts)
• Answer calls at the host stand, respond to inquiries, transfer calls, and take to-go-orders
• Inspect dining and serving areas to ensure cleanliness and proper set up
• Inform patrons of establishments specialties and features
• Direct guests to designated meeting rooms or resort rooms
• Receive and record patrons dinning reservations and preferences on OpenTable
• Communicate room charges to the front desk (if applicable)
• Operate cash register to accept payments for food and beverages
• Assist with preparing and serving food and beverages
• Clean windows and dust restaurant areas to ensure optimum cleanliness for our guests
• Assist bussers if there is a need for tables to be cleared or set up to accommodate incoming reservations
• Communicate with Restaurant Manager any discrepancies in reservations
• Perform other related duties as requested by the supervisor

QUALIFICATIONS, SKILLS & ABILITIES

• Must provide prompt and cordial service to all guests
• Cash handling skills required
• Ability to navigate a POS system
• Ability to multitask by greeting guests, taking phone calls, and walking guests to their tables
• Ability to understand and carry out written and verbal instructions
• Apply critical thinking to solve problems in standardized situations
• Ability to communicate clearly and promptly with restaurant and kitchen staff
• Must be able to work independently and in a team environment

EDUCATION AND/OR EXPERIENCE

• At least 1-2 years of relevant experience
• Prior resort and/or hospitality experience preferred
• High school diploma or equal to a GED

CERTIFICATES & LICENSES

• Food Handler Certificate required
• TIPS certification preferred
• Must present proof you are legally authorized to work in the United States

PHYSICAL DEMANDS
While performing the duties of this job, the employee must be able to:

• Ability to lift 25-50 points
• Stand and walk for long periods of time
• Ability to carry 5-10 pounds
• Frequently stoops, stands, lifts, pours and carries
• Ability to use hands and fingers to handle objects, tools and controls