Restaurant Host / Hostess (1 Full-Time)

The Sheraton Vancouver Airport Hotel offers an upscale experience for many valued guests, and provides an equally thrilling experience to grow a career! With 32,000 square feet of meeting and convention space and 390 premium guest rooms, our Associates are front and center of the hotel; driving all aspects of the business. At the Sheraton Vancouver Airport Hotel, we take pride in fostering an environment where learning and development is a lifestyle.

Responsibilities:

• Greets guests warmly as they approach the hostess stand
• Assesses the guest needs and seats them accordingly, ensuring all sections are seated equally
• Ensures menus are presentable and clean
• Answers the hostess phone within three rings and ensures all reservations are accurately inputted into the computer
• Assists servers when necessary
• Takes orders and payment for guests who choose to take-away their meal
• Takes ownership of guest complaints, finding creative ways to solve problems and follow-ups with the guest
• Performs other tasks assigned by management

Requirements:

• Must be available to work flexibly throughout the week on weekdays, weekends and statutory holidays, including mornings, afternoons and evenings
• Is a friendly, energetic person who prides themselves on creating memorable guest experiences through warm & genuine service
• Has at least 1 year of previous Food & Beverage experience and/or customer service experience
• Has a valid Serving It Right certificate
• Has a valid Food Safe certificate
• Takes initiative and recognizes opportunities for success
• Is of legal age to serve alcoholic beverage
• Understands that success lies in working together and enjoys being part of a team

The Sheraton Vancouver Airport Hotel is an equal opportunity employer committed to fostering a positive and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, colour, national origin, gender, age, religion, disability, sexual orientation, veteran status, or any other status or characteristic protected by law. Accommodations will be made available upon request for applicants with disabilities to enable them to participate in the selection process. If you require assistance or a reasonable accommodation in completing the application materials or any aspect of the selection process, please contact the Human Resources Department upon application.

Pay: Up to $24.63 per hour

Benefits:

• Company events
• Dental care
• Disability insurance
• Discounted or free food
• Extended health care
• Life insurance
• On-site gym
• On-site parking
• Paid time off
• Store discount
• Tuition reimbursement
• Vision care

Ability to commute/relocate:

• Richmond, BC V6X 1A3: reliably commute or plan to relocate before starting work (required)

Work Location: In person