Restaurant Host PM

About Us

The Thompson San Antonio, owned by The Loren Group Holdings, invites discerning residents and guests to experience the ultimate in understated luxury and curated San Antonio culture. Our modern hotel rooms, impeccable service, and exclusive amenities offer a refined complement to the city’s unmistakable Texas spirit, uniquely set along the iconic San Antonio River Walk with sweeping views of the downtown skyline.

We are Uncompromising by Nature

We are here for those who question the ordinary.  Who shun the mundane, the dull and the blunt.  The risk-takers, the tree-shakers, the trail-makers.  Those who believe in more, in further, and better.  Who won’t settle for second, or for “good enough?” or “nearly there?” Who will get to their feet and not be shaken by doubters.  Not afraid to be one of the curious minds.  Who will talk of the world with elegance and charm.  Knowing of its beauty, its delicate place.  Yet embrace those things that bring us on.  Art, food, wine, and song.  Find us, united by a love for life.  Its zest, its zing… its unpredictable turns.  Join our commitment, our passion, and flair.  Free spirits with soul.

• Our Full-time Eligible benefits include:
• Participation in 401(k) with company match of up to 4%*
• Medical with 0 deductible/0 co-pay options/Dental/Vision/FSA/STD/LTD/Life and AD&D/Hospital Indemnity
• Paid PTO
• Paid Holidays
• Paid Maternity/Paternity Leave
• Employee Assistance Program*
• Complimentary Employee Meal*
• Complimentary Bus Passes*
• 50% off Dining in Restaurant*
• Recognition Programs, Incentives and Celebrations*

*Benefits available to Part-time Associates

Job Summary/Responsibilities

The host will ensure that all guests are immediately greeted and welcomed into the restaurant and will lead guests to their tables, manage reservations and communicate with front of house servers and managers when they have a new party in their section.

• Greet all guests immediately with a warm smile and attend to the guest's needs for seating. Use the guest's name during interactions.
• Follow procedures for accepting reservations and assign tables to servers.
• Support servers and wait staff by ensuring guest needs are met such as provide water to tables. Assist in clearing tables and organizing silverware as time allows.
• Thank guests as they leave and ask about the guest's experience. Convey any pass on information to the Restaurant Manager. Encourage guests to complete online reviews.
• Perform other duties as requested by leadership
• Perform any other job-related duties as assigned.

Supervisory Duties

None

Core Competencies

Drawn from our core values, each competency is built upon a set of basic behaviors that are shared by all associates, regardless of role which include:

• Integrity and Respect
• Communication
• Innovation
• Teamwork and Relationships
• Hospitality
• Job Excellence

Education/Formal Training

• High school or equivalent education required.

Experience

• Previous guest service experience, preferably in hotel or restaurant environment.

Knowledge/Skills

• Positive attitude and strong interpersonal skills
• Good communication skills and phone etiquette
• Flexibility when working alternating shifts
• Ability to embody and impart the hotel's unique culture to all associates
• Maintain a professional attitude and appearance

Physical Demands

• Able to perform the essential job functions consistent safely and successfully with the ADA, FMLA, and other federal, state and local standards, including meeting qualitative productivity standards.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA, and other federal, state and local standards.
• Must be able to stand at least 90%

Environment

95% indoor