Restaurant Manager

Role & responsibilities

Key Responsibilities

1. Daily Restaurant Operations

• Manage the overall day-to-day operations of the restaurant.
• Ensure smooth opening, service, and closing procedures.
• Maintain high standards of food quality, service, hygiene, and cleanliness.
• Ensure the restaurant is properly staffed during all operating hours.

2. Team Management

• Recruit, train, supervise, and motivate restaurant staff.
• Prepare staff duty rosters and manage attendance.
• Monitor employee performance and conduct regular briefings.
• Handle staff discipline and resolve workplace issues professionally.

3. Customer Service

• Ensure excellent guest service and customer satisfaction.
• Handle customer complaints and resolve issues promptly.
• Collect and review customer feedback.
• Build strong relationships with regular and corporate customers.

4. Sales & Revenue

• Achieve daily, weekly, and monthly sales targets.
• Monitor restaurant sales and identify opportunities to increase revenue.
• Promote special offers, events, and promotional activities.
• Monitor average guest spending and table turnover.

5. Cost & Inventory Control

• Control food, beverage, manpower, and operational costs.
• Monitor stock levels and coordinate with the purchase/store department.
• Reduce wastage, pilferage, and unnecessary expenses.
• Conduct regular inventory and stock checks.

6. Food Safety & Hygiene

• Ensure compliance with food safety and hygiene standards.
• Monitor kitchen and restaurant cleanliness.
• Ensure proper food storage, handling, and temperature control.
• Maintain required hygiene and safety records.

7. Financial & Administrative Duties

• Monitor daily cash handling and billing procedures.
• Verify daily sales reports and cash/card/online payment settlements.
• Maintain operational records and prepare management reports.
• Ensure proper use and maintenance of restaurant equipment.

8. Coordination

• Coordinate with the Kitchen, Purchase, Stores, HR, Accounts, and Sales teams.
• Coordinate with vendors and service providers when required.
• Support management in implementing company policies and procedures.

9. Events & Special Functions

• Plan and supervise private parties, corporate events, and special functions.
• Ensure proper manpower, food, service, setup, and guest handling for events.
• Coordinate with the sales team to deliver successful events.

10. Safety & Compliance

• Ensure compliance with company policies and statutory requirements.
• Maintain fire, safety, and emergency procedures.
• Report maintenance, safety, and operational issues to management immediately.

Preferred candidate profile