Restaurant Manager

Financial Management

.       Responsible in achieving the target sales and profitability of the restaurant.

·       Prepares and Analyses profit and loss statement and identifies root causes of variances and opportunities to improve sales and performance.

·       Responsible in hitting the target Labor Cost and Food Cost set by the management.

·       Prepares store budget based on company targets, expenditure targets and revenue projection.

·       Manages the resources of the store (manpower, machine, method, materials and money) and monitors cost to ensure maximum utilization of resources and optimum operations efficiency.

·       Controls costs by reviewing portion and quantities of food preparation, minimize waste and ensure high quality food preparation.

·       Continuously seek improvement in all aspects of the restaurant in order to reduce cost and improve product quality.

·       Ensures store funds and sales are properly deposited and accounted for in compliance with Cash handling policies.

Operations Management

·       Plans programs and strategies, and directs over – all operations to promote customer loyalty and achieve the sales target of the restaurant on a monthly and yearly basis.

• Act as Product and Service Quality Managers
• Ensures Restaurant is passing the Quarterly Audit by Total Quality Management Department (Spot Cash and Rev Audit).

·       Ensures that all companywide programs and local store marketing initiatives are properly implemented.

·       Reviews and identifies opportunities for operations and process improvement.

·       Executes crisis prevention and management protocols.

·       Set ups and implements store security procedures and designs appropriate preventive measures.

·       Ensures that the store is in full compliance with local health and other   government requirements.

·       Make sure that restaurant equipment’s are being maintained and handled properly.

·       Oversees proper physical ending inventory.

·       Implements the standard cleanliness and sanitation procedures for all stations.

·       Reports and take immediate response on any injury or incident as soon as possible so actions can be taken by the appropriate Department (HR & Ops).

·       Maintains a safe, clean and comfortable environment for team members, customers and employees in accordance with policies and procedures.

·       Implements Company Policies, Rules and Regulations on Discipline, Food Safety Procedures, Product and Service Quality, Safety and Security and other related Company Policies being implemented.

People Management

·       Ensures proper staffing across all stations (FOH and BOH) of the restaurant.

·       Constantly coaches and mentor ARM, Shift Manager and Restaurant Partners regarding the restaurant standards and operating procedures.

·       Conducts frequent checks on every station to ensure product quality and service quality.

·       Responsible in achieving set targets by ensuring that subordinates adhere to expected job performance and behavior on their assigned tasks.

·       Motivates and drives employee performance to ensure their professional development and personal growth.

·       Set objectives that are measurable and attainable for the whole team.

·       Evaluates employee performance under his/her direct supervision.

·       Promotes camaraderie and teamwork among employees to achieve harmonious and productive working relations.

·       Communicate concerns, feedbacks, plans and areas for improvement to Managers and team members during shift briefing.

Customer Experience

·       Responsible in delivering a “Truly Heart Warming Experience with our valued guest.

·       Ensures and improves guest satisfaction and retention within the assigned restaurant.

·       In-charge of managing customer complaints and service recovery on his/her assigned restaurant.

·       Builds and maintains strong positive relationship with guests and the community.

·       Make sure that all restaurants operate at the highest quality with emphasis on guest service while adhering to all health and safety company standards and procedures.

·       Conducts Customer Satisfaction Survey as required by the Management.

·       Acts as Brand Ambassador/Ambassadress of iKitchen Inc.