RESTAURANT MANAGER

About the role

As Restaurant Manager, you will oversee daily restaurant operations, lead the team, and ensure a high standard of service and customer experience. You will be responsible for driving outlet performance, managing the team effectively, and ensuring smooth and efficient restaurant operations.

About us

Merican's F&B Group Sdn Bhd operates three (3) outlets restaurant in Kuala Lumpur: Khan's Indian Cuisine at Bangsar South, Locarasa at Bamboo Hills and Bricks & Butter at The Linc KL. We are currently opening six (6) new outlets in Kuala Lumpur, Bangsar and Petaling Jaya.

Key responsibilities

• Oversee the daily operations of the restaurant, including opening and closing procedures.
• Ensure the restaurant maintains high standards of service, cleanliness, food quality, and presentation.
• Monitor daily opening and closing procedures and ensure all operational standards are followed.
• Foster a positive and professional working environment based on teamwork and accountability.
• Monitor staff attendance, punctuality, discipline and overall performance.
• Train and coach staff on customer service, product knowledge, SOPs, and workplace practices.
• Ensure guests receive excellent and consistent service throughout their dining experience.
• Handle customer feedback, complaints and service recovery professionally.
• Monitor daily sales and restaurant performance against targets.
• Ensure proper inventory control and minimize unnecessary wastage.
• Prepare and submit daily, weekly, and monthly operational reports as required.
• Monitor outlet performance and provide feedback and recommendations to management.

Requirements:

• Minimum 5-10 years of experience in restaurant management or a similar supervisory role within the hospitality industry.
• Strong knowledge of restaurant operations, service standards, and F&B practices.
• Good leadership and team management skills.
• Strong communication and problem-solving skills.
• Able to manage staff scheduling, inventory, costs and daily operations.
• Customer-focused with a positive and professional attitude.
• Able to work in a fast-paced environment, including weekends and public holidays.
• Strong sense of responsibility, discipline and teamwork.