Restaurant Manager

Customer Experience

• Manage and motivate the team
• Deliver superior service and maximise customer satisfaction
• Take customer bookings and help serve food and drinks
• Respond efficiently and accurately to customer complaints

Manage Staff members

• Hire, train and supervise staff
• Manage all the restaurant staff members who report to you directly.
• Organise and supervise shifts
• Coordinate daily Front of the House and Back of the House restaurant operations
• Appraise staff performance and provide feedback to improve productivity
• Train new and current employees on proper customer service practices

Restaurant Menu

• Plan budgets and rosters
• Plan menus with cooks or chefs
• Ensure food is prepared and cooked to set company specifications

Brand and Promotions

• Promote the brand in the local community through word-of-mouth and restaurant events
• Organise food and beverage events, promotions and advertising
• Marketing and promotion - Manage restaurant’s good image and suggest ways to improve it
• Recommend ways to reach a broader audience (e.g. discounts and social media ads)

Cost Control, Compliances & Reporting analysis

• Ensure health, safety and liquor licensing regulations are followed
• Organise supply purchases, and keep stock records
• Regularly review product quality and research new vendors
• Estimate future needs for goods, kitchen utensils and cleaning products
• Ensure compliance with sanitation and safety regulations
• Control operational costs and identify measures to cut waste
• Create detailed reports on weekly, monthly and annual revenues and expense

Health and Safety

• Ensure that all team members comply with all applicable laws, regulations & group policies, particularly those relating to Licensing, employment, fire, Hygiene & safety.
• Maintain the highest standards of cleanliness and upkeep of all equipment through appropriate daily, weekly & monthly cleaning & maintenance schedules

Job requirement

At least 2 years of relevant experience or a relevant qualification, business or hospitality level 4 or above.