Restaurant Manager

ABOUT THE ROLE

We are looking for an experienced and dedicated Restaurant Manager to lead our restaurant operations. You will be responsible for managing all day-to-day activities, ensuring excellent customer service, managing staff, and maintaining profitability. This is a key leadership position in our restaurant.

KEY RESPONSIBILITIES

1. Staff Management

• Train and supervise restaurant staff including servers, kitchen crew, and support staff
• Create work schedules for all team members
• Conduct performance reviews and provide feedback to staff
• Motivate the team to deliver excellent service
• Ensure all staff follow company policies and procedures

2. Customer Service

• Ensure customers receive excellent service at all times
• Handle customer complaints professionally and resolve issues quickly
• Monitor customer satisfaction and gather feedback
• Walk around the restaurant during service to check on customers
• Build relationships with regular customers
• Ensure a clean, welcoming, and safe dining environment

3. Financial Management

• Control food and beverage costs
• Monitor daily, weekly, and monthly sales reports
• Prepare and manage the restaurant budget
• Reduce waste and unnecessary expenses
• Ensure profits meet company targets
• Handle cash and payment processing
• Manage payroll and labor costs

4. Food Quality & Safety

• Ensure all food is prepared according to recipes and standards
• Follow all food safety and hygiene rules strictly
• Conduct regular health and safety inspections
• Keep all certifications (food safety, health permits) current
• Address any food quality complaints immediately

5. Inventory & Supplies

• Monitor stock levels of food and supplies
• Coordinate with store and purchase manager.
• Reduce wastage and spoilage

6. Operations Management

• Oversee kitchen and dining area operations
• Ensure opening and closing procedures are followed
• Maintain restaurant equipment and arrange repairs
• Create and update restaurant procedures
• Ensure all areas are clean and well-maintained
• Manage reservation systems

7. Sales & Marketing

• Promote special menu items and offers
• Work with marketing team on promotions
• Track competitor activities
• Suggest menu improvements

8. Reporting & Documentation

• Prepare daily, weekly, and monthly reports
• Document all staff meetings and decisions
• Provide updates to upper management regularly