RESTAURANT MANAGER

Job Purpose:

• The Restaurant Manager at Cescaphe Event Group will oversee the daily operations of the restaurant, ensuring exceptional service and quality standards are met. This role requires a dynamic leader who can manage staff, optimize customer satisfaction, and drive profitability while maintaining the company's reputation for excellence in the event industry.

Key Responsibilities:

• Lead and manage the restaurant team, providing guidance and support to ensure efficient operations and high morale.
• Oversee the scheduling, training, and development of staff to ensure a high level of service and professionalism.
• Ensure compliance with health and safety regulations, maintaining a clean and safe environment for guests and employees.
• Monitor inventory levels and coordinate with suppliers to ensure timely delivery of quality products.
• Develop and implement strategies to enhance customer satisfaction and drive repeat business.
• Handle customer inquiries and complaints, resolving issues promptly and effectively to maintain positive relationships.
• Manage financial aspects of the restaurant, including budgeting, forecasting, and cost control to maximize profitability.
• Collaborate with the marketing team to promote the restaurant and increase brand awareness.
• Analyze sales and performance data to identify areas for improvement and implement necessary changes.
• Stay updated with industry trends and innovations to continually enhance the restaurant's offerings and service.

Required Education:

• Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred. Equivalent experience may be considered.

Required Experience:

• Minimum of 3-5 years of experience in restaurant management, preferably in a high-volume or event-driven environment.
• Proven track record of managing teams and ensuring high-quality customer service.
• Experience in budgeting, financial reporting, and inventory management.
• Previous experience with event planning and execution is highly desirable.

Required Skills and Abilities:

• Strong leadership and team management skills with the ability to motivate and develop staff.
• Excellent communication and interpersonal skills to effectively interact with clients, vendors, and team members.
• Exceptional organizational and multitasking abilities to manage multiple events and restaurant operations simultaneously.
• Proficient in restaurant management software and Microsoft Office Suite.
• Ability to analyze financial data and make informed decisions to improve profitability.
• Strong problem-solving skills and ability to handle high-pressure situations with professionalism.
• Knowledge of food safety regulations and best practices in the hospitality industry.