Restaurant Manager

About the role

Our hospitality group is seeking an experienced hospitality professional to join our team in Greymouth, Central West Coast. This is a full-time position that plays a pivotal role in delivering exceptional dining experiences to our guests and patrons. As Restaurant Manager, you will oversee all aspects of our restaurant operations, ensuring the highest standards of service, quality, and profitability. This is a key leadership position within our hospitality business, directly contributing to the success and reputation of Paroa Hotel, Recreation Hotel and Sevenpenny.

Key responsibilities

• Supervise and manage all restaurant staff, including hiring, training, scheduling, and performance management
• Ensure excellent customer service standards are maintained consistently across all service periods
• Manage restaurant operations, including table management, reservations, and service flow
• Oversee food and beverage quality standards and ensure compliance with health and safety regulations
• Control food and labour costs while maintaining service quality and profitability
• Develop and implement promotional strategies to increase revenue and customer retention
• Handle customer complaints and concerns professionally and resolve them promptly
• Maintain restaurant facilities and equipment in optimal condition
• Work closely with the kitchen team to ensure seamless coordination between front and back of house
• Monitor inventory and manage stock ordering with suppliers
• Create and manage restaurant budgets and financial reports
• Ensure compliance with licensing, health codes, and company policies

What we're looking for

• Strong leadership and team management skills with the ability to motivate and develop staff
• Excellent customer service orientation and proven ability to manage guest relations effectively
• Knowledge of food safety, health and safety regulations, and hospitality best practices
• Financial acumen with experience in budgeting, cost control, and revenue management
• Proficiency in restaurant management systems and point-of-sale technology
• Strong communication and interpersonal skills
• Ability to work under pressure and manage multiple priorities in a fast-paced environment
• Problem-solving skills and a proactive approach to challenges
• Hospitality qualifications or certifications are advantageous

What we offer

We are committed to creating a supportive and rewarding workplace. We offer competitive remuneration commensurate with experience, opportunities for professional development and career progression within the hospitality sector, a collaborative and inclusive team environment, staff discounts on food and beverages, and flexible working arrangements where possible. We value the wellbeing of our staff and are dedicated to maintaining a positive workplace culture that celebrates hard work and dedication.

About us

West Collective is a well-established hospitality group located in Greymouth, Central West Coast. Our venues are Paroa Hotel, Recreation Hotel and Sevenpenny. We are committed to delivering outstanding service, quality food beverage and accommodation, and memorable experiences to our guests. With a strong reputation in the local community, we pride ourselves on our warm hospitality, attention to detail, and commitment to excellence. West Collective is a place where our team is valued, and where we work together to create exceptional experiences for all who visit us.

Apply now

To apply for this exciting Restaurant Manager position, please submit your CV, cover letter, and details of two professional references. We look forward to hearing from you and welcoming a talented individual to our team