Restaurant Manager

About the role

The Restaurant Manager is responsible for overseeing the daily operations of the restaurant and ensuring that guests receive excellent food, service, and overall dining experience. The manager will lead the restaurant team, maintain operational standards, control costs, and help improve sales and profitability.

Key responsibilities

• Oversee the daily opening, operating, and closing procedures of the restaurant
• Ensure smooth coordination between the dining area, kitchen, cashier, and other departments
• Maintain high standards for food quality, presentation, cleanliness, and service
• Recruit, train, schedule, supervise, and evaluate restaurant employees
• Conduct staff briefings before each shift and communicate daily targets, promotions, and concerns
• Welcome guests and ensure they receive friendly and attentive service
• Handle customer complaints and resolve concerns promptly and professionally
• Monitor daily sales, expenses, discounts, voids, refunds, and cash collections
• Control food costs, labor costs, utilities, and other operating expenses
• Ensure compliance with company policies, permits, licenses, labor requirements, and government regulations

About you

• Bachelor's degree in Hospitality Management, Hotel and Restaurant Management, Business Administration, or a related course is preferred
• At least 3 years of restaurant operations experience, with at least 1 year in a supervisory or managerial position
• Experience in a Chinese restaurant, full-service restaurant, banquet operation, or casual dining establishment is an advantage
• Strong leadership, communication, customer service, and problem-solving skills
• Knowledge of restaurant operations, inventory management, cost control, and food safety
• Familiarity with POS systems, sales reports, staff scheduling, and basic Microsoft Office or Google Workspace applications
• Willing to work on weekends, holidays, evenings, and extended hours when necessary
• Able to communicate effectively in English and Filipino