Restaurant Manager

About the role

Big Boy Thailand is looking for an energetic, commercially driven, and hands-on Restaurant Manager to lead the daily operation of the restaurant and deliver an outstanding guest experience. The Restaurant Manager will be responsible for restaurant operations, team leadership, sales performance, guest satisfaction, food quality, cost control, and compliance with Big Boy standards. This is a highly operational role for someone who enjoys being on the restaurant floor, leading from the front, coaching the team, and driving results.

Key responsibilities

• Oversee all daily restaurant operations, including Front of House and coordination with the Kitchen team
• Ensure smooth and efficient service during all operating periods
• Maintain Big Boy standards for food quality, service, cleanliness, presentation, and guest experience
• Drive daily and monthly restaurant sales and profitability
• Monitor sales performance, average check, transactions and product mix
• Develop initiatives to increase revenue, including promotions, upselling and local marketing activities
• Deliver friendly, efficient and memorable service to every guest
• Lead, motivate and develop the restaurant team
• Prepare staff schedules and ensure appropriate staffing levels
• Ensure compliance with food safety, hygiene and health regulations

About you

• Minimum 3–5 years of experience in restaurant management or a similar F&B leadership position
• Experience in international restaurant brands, casual dining, QSR, American restaurants, cafés, bars or lifestyle F&B is highly preferred
• Strong knowledge of restaurant operations, service and kitchen coordination
• Proven experience managing and developing restaurant teams
• Strong understanding of sales, food cost, labor cost and restaurant profitability
• Good English communication skills; Thai language is required for local team management
• Strong customer-service and problem-solving skills
• Comfortable working in a fast-paced, high-volume restaurant environment
• Strong computer and POS/reporting skills