Restaurant Manager

Restaurant Manager

1. About the Role

The Restaurant Manager is responsible for ensuring consistent, high-quality customer experience across all outlets by building strong operational systems and developing capable supervisors/PICs.

2. Key Responsibilities

• Manage overall cafe operations across all outlets (dine-in & online orders)
• Ensure smooth service flow and eliminate operational bottlenecks
• Monitor outlet performance through reports and site visits
• Identify operational issues and implement effective solutions
• Develop and coach outlet supervisors/PICs as frontline leaders
• Ensure PIC coverage and decision-making capability in each outlet
• Handle customer complaints and ensure timely resolution
• Analyze customer feedback to improve service quality
• Conduct regular service and cleanliness audits
• Manage team discipline, grooming, and readiness
• Collaborate closely with other departments for smooth operations and delivery performance
• Use performance data for continuous improvement

3. Qualifications

·       Minimum 3–5 years of experience in F&B or service industry

·       Understanding of excellent service sequence and kitchen operations

·       Strong leadership and communication skills

·       Experience in managing multi-outlet teams is a plus

·       Able to handle complaints and operational issues quickly

·       Service excellence mindset with strong problem-solving skills

·      Proactive, organized, and detail-oriented in managing day to day task