Restaurant Manager

Job Summary

The Restaurant Manager is responsible for overseeing daily restaurant operations, ensuring excellent customer service, efficient team performance, and optimal financial results. This role focuses on operational execution, team supervision, cost control, and maintaining high standards of food quality, hygiene, and service.

Key Responsibilities

1. Daily Operations Management

• Oversee all day-to-day restaurant operations (front of house & back of house)
• Ensure smooth service flow and efficient coordination between kitchen and service team
• Monitor opening and closing procedures to ensure compliance with SOPs
• Maintain high standards of cleanliness, hygiene, and safety

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2. Team Leadership & Supervision

• Supervise, schedule, and manage restaurant staff (service / floor team)
• Ensure proper staffing levels based on business needs
• Conduct daily briefings and shift handovers
• Train, coach, and develop team members to improve performance

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3. Customer Experience

• Ensure excellent customer service and handle guest complaints professionally
• Monitor service quality and continuously improve guest satisfaction
• Maintain strong presence on the floor during peak hours
• Ensure brand standards and service standards are consistently delivered

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4. Sales & Revenue Management

• Monitor daily sales performance and identify opportunities to increase revenue
• Implement upselling strategies and promotional activities
• Analyze sales reports and trends to support business decisions
• Ensure proper handling of cash, billing, and POS system

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5. Cost Control & Inventory

• Control food cost, beverage cost, and operational expenses
• Monitor stock levels and coordinate with purchasing for timely replenishment
• Conduct regular inventory checks and minimize wastage
• Ensure proper storage and stock rotation (FIFO)

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6. Compliance & SOP Implementation

• Ensure compliance with company policies, SOPs, and local regulations
• Maintain food safety and hygiene standards (HACCP or equivalent)
• Ensure all licenses and permits are valid and up to date
• Conduct regular operational audits

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7. Reporting & Administration

• Manage staff attendance, and scheduling
• Coordinate with management for business planning and improvements