Restaurant Manager

Join the team at Wolf Hospitality Group!

We are seeking a proactive and experienced Restaurant Manager to ensure smooth front-of-house operations and exceptional guest service. This role involves overseeing daily service, maintaining high standards of cleanliness and presentation, managing POS and cash handling, and supporting staff performance. You’ll assist with rostering, inventory control, guest satisfaction, and staff training, while upholding company standards.

The successful applicant will have at least 2 years of relevant work experience. These positions are full time and we guarantee a minimum of 30 hours per week. We run a 7 day roster - weekend and evening work will be required.

Key Responsibilities:

• Ensure excellent food and beverage service and guest satisfaction
• Supervise daily operations and staff performance
• Maintain cleanliness, stock levels, and equipment functionality
• Handle customer complaints and resolve issues professionally
• Accurately process payments and reconcile end-of-shift cash and financial transactions
• Prepare rosters, inventory orders, and event preparation
• Take reservations, greet guests and assist in taking orders
• Uphold and comply with food safety and health regulations
• Contribute to team training, meetings, and a positive work environment
• Knowledge of coffee and beverages and be able to produce with quality and speed
• Understanding of all the equipment behind the bar and how it all works correctly and ensure that it is maintained at all times
• Knowledge, understanding and creation of the restaurants food and beverage menu
• Serve customers promptly in a friendly manner
• Attend to all customer queries courteously and efficiently
• Follow NZ Health and Safety regulations and Food Control Plan
• Ensure compliance with liquor licensing laws
• Attend and host staff meetings

Requirements:

• Strong hospitality background with supervisory experience
• Excellent communication, leadership, and organizational skills
• Flexible availability, including evenings and weekends
• Proficient in POS and cash handling procedures
• 2 years experience

What’s on offer:

• Be part of a passionate, supportive team.
• Staff discounts across 12 venues in the group.
• Local partnerships including gym, wine tours, and Milford Sound discounts.
• Opportunities for growth and development within our wider hospitality group.

Applicants must already be based in Queenstown, New Zealand.

An LCQ or Managers Certificate is required.

About Wolf Hospitality Group

Established over 20 years ago amidst the vibrant spirit and breathtaking landscapes of Queenstown, New Zealand, Wolf Hospitality Group encompasses a fast-growing collection of restaurants, bars and pubs. Our team creates unforgettable experiences for each and every guest, and provides solid career pathways for exceptional individuals.

Wolf Hospitality Group Venues

Brazz, The London, Pier, Boardwalk, The Crown, Baja Mexico, Pub on Wharf, Bluekanu, Madam Woo, The Irishman, Yonder and The World Bar.