Restaurant Manager

About us

N PLUS BURGER COMPANY LIMITED is a dynamic and growing food and beverage organisation committed to delivering exceptional dining experiences. We pride ourselves on our quality offerings, customer-centric approach, and creating a workplace where our team members can thrive and develop their careers in the hospitality industry.

About the role

We are seeking an experienced and motivated Restaurant Manager to join our team at our Hong Kong Island location. This is a full-time position where you will play a pivotal role in overseeing the daily operations of our restaurant, ensuring excellence in service delivery, staff management, and financial performance. As Restaurant Manager, you will be responsible for creating a positive dining environment whilst maintaining the highest standards of quality and customer satisfaction. This role is essential to the success of our establishment and offers the opportunity to make a direct impact on both our customers' experiences and our team's growth and development.

Key responsibilities

• Managing and supervising all front-of-house and back-of-house staff, including scheduling, training, performance management and development
• Ensuring exceptional customer service standards are maintained at all times through staff coaching and quality assurance checks
• Overseeing daily restaurant operations, including opening and closing procedures, inventory management and cash handling
• Monitoring and maintaining food safety, hygiene and health and safety standards in compliance with all relevant regulations
• Managing budgets, controlling costs, maximising profitability and analysing financial performance against targets
• Maintaining restaurant facilities and equipment in good working order, coordinating maintenance and repairs as needed
• Responding to and resolving customer complaints promptly and professionally to ensure customer satisfaction
• Implementing restaurant policies and procedures whilst driving continuous improvement initiatives
• Liaising with head office on operational matters, reporting on performance metrics and contributing to strategic planning
• Recruiting, hiring and retaining quality staff members to build a strong and motivated team

What we're looking for

• Proven experience of at least 3-5 years in a restaurant management or similar hospitality management role
• Strong leadership and team management capabilities with the ability to inspire, motivate and develop staff at all levels
• Excellent customer service orientation with a proven track record of delivering exceptional dining experiences
• Sound knowledge of food safety, health and safety regulations and best practices within the hospitality industry
• Strong financial acumen with experience in budget management, cost control and P&L analysis
• Excellent communication and interpersonal skills with the ability to build positive relationships with customers, staff and stakeholders
• Problem-solving skills and the ability to make sound decisions under pressure
• Proficiency in restaurant management systems and point-of-sale (POS) software
• Fluency in English and Cantonese (written and spoken) is highly desirable
• A flexible approach to working hours, including evenings, weekends and public holidays as required by the business

What we offer

We are committed to supporting the wellbeing and professional development of our team members. We offer competitive compensation packages commensurate with experience, opportunities for career progression within our growing organisation, and a supportive work environment where your contributions are valued. We provide ongoing training and development opportunities to help you enhance your skills and advance your career in the hospitality sector. We also offer staff benefits including meal discounts and a positive workplace culture that celebrates teamwork and excellence.

Apply now

If you are an enthusiastic and experienced Restaurant Manager ready to make an impact in a vibrant hospitality environment, we would love to hear from you. Please submit your CV, a cover letter outlining your relevant experience, and references from previous employers. Join our team and help us deliver outstanding dining experiences to our customers.