Restaurant Manager

Company Overview:

At Hawaiian Bros, we live the Aloha spirit and spread it everywhere we go. We're not just about serving amazing Hawaiian-inspired food; we're all about creating a balance between work and life, treating others with respect, and making a positive impact in our communities. When you join our Ohana, you join a team where we support each other and have fun!

Description

The Assistant Manager manages the operations of the restaurant during scheduled shifts. Responsible for learning and supporting the General Manager (GM) and Assistant General Manager (AGM) in developing and achieving planned sales and profit levels for the restaurant through the implementation, management, and enforcement of company policies, procedures, programs, and performance standards. Assist AGM in schedule generation, planning and management, inventory management and some disciplinary actions. Assist AGM in evaluating employees throughout the year and hiring and training new employees.

Key Accountabilities

Job Essentials Roles & Responsibilities:

• Demonstrate the company’s Vision and Values: People First, Power of Growth, Open Communication, Customer Focus, and Absolute Integrity
• Monitor and document crew member performance utilizing the People First System; provide support and opportunities to achieve their full potential.
• Identify employee concerns and communicate to AGM. Assist AGM in addressing concerns.
• Educate and empower crew members to solve guest issues. Identify and resolve minor issues that require manager involvement. Communicate major issues to the AGM.
• Educate and coach crew members to follow regulations and meet customer service standards
• Support financial objectives by motivating staff and implementing marketing strategies.
• Schedule employee shifts, balancing employee’s work/life considerations and needs of business.
• Manage crew member clock ins, clock outs and breaks. Hold crew members accountable for tardiness.
• Support physical inventories by ensuring items are properly organized. Assist with truck deliveries. Order food and paper supplies. Support AGM in calculating food and labor cost.

People Management:

• Develop and motivate Certified Trainers and Team Leads. Monitor and formally evaluate their performance relative to established goals.
• Ensure Crew Member and Shift Leader compliance with productivity and service standards.
• Demonstrate ability to adapt to change. Support and lead direct reports through changes.

Quality Management:

• Execute restaurant operations, ensuring strict adherence to company-wide quality, safety, and sanitation standards.
• Maintain equipment to ensure productivity levels are met. Identify issues and communicate maintenance or repair needs to AGM.
• Identify operational issues in restaurant and communicate to AGM.
• Attend weekly store meetings and move the business forward toward objectives by sharing input and feedback and identifying best practices.
• Assist in coordination, implementation and execution of new initiatives, as directed by AGM or GM.

Financial Management:

• Support and assist in executing financial performance of the restaurant.
• Identify financial trends and performance improvement opportunities and communicate to the AGM.
• Responsible for accurate documentation of cash and receipts, food costs and operating expenses.
• Assist in preparing and reviewing financial reports.

Benefits & Perks:

• Competitive pay, free meals, and free uniforms: We believe in spreading the Aloha Spirit.
• Comprehensive benefits package, including dental, vision, life insurance, and 401K.
• Medical Insurance offered to qualifying positions
• Quarterly evaluations automatically scheduled for all employees - no waiting for a review!
• A restaurant experience unlike any other! Join our 'Ohana and have a blast. Referral bonuses of $100 per recruitment-no limit!

INDMANAGE