Restaurant Manager

Boulder View Tavern, located in Lake Harmony, PA, is pleased to announce an excellent career opportunity for a Restaurant Manager! We are seeking a driven individual who is eager to learn, contribute, and grow within a fast‑paced hospitality-focused property organization. As part of Troon, you’ll contribute to a global leader in golf and community management.

General Purpose:

Develops, implements and maintains quality standards for restaurant facility, including supervision and direction of service staff. Ensures excellent customer service standards are maintained.

Essential Duties:

• Organizes and conducts pre-shift meetings to review specials, menu changes, house counts, etc.

• Ensures that the restaurant and restaurant facilities are kept clean, well stocked and organized. Checks the maintenance of all equipment in the restaurant and schedules needed maintenance and repair.

• Circulates throughout the restaurant facilities and kitchen areas to visually monitor and take action to ensure food quality and service standards are met.

• Greets guests at tables to ensure complete customer satisfaction attention to guest needs.

• Ensures established cash handling procedures are utilized to accurately charge customers.

• Creates revenue forecasts and reports. Monitors restaurant budget.

• Oversees daily restaurant activities to include: serving tables, bussing tables, seating guests, room service and general clerical/cashier duties.

• Responsible for interviewing, hiring, training, planning, assigning, and directing work, evaluating performance, rewarding, and disciplining associates; addressing complaints and resolving problems.

• Manages department members that may include, but is not limited to: Food and Beverage Supervisor, Host, Server, Cashier.

• Assures that effective orientation and training are given to each new associate. Develops ongoing training programs and tests for comprehension.

• Regular and reliable attendance.

• Incorporates safe work practices in job performance.

Education/Experience:

Associate’s degree (AA); or six months to one year related experience and/or training; or equivalent combination of education and experience.

Physical Demands:

Frequently stands, walks, talks and hears. Regularly uses hands, reaches with hands and arms. Occasionally sits, climbs, balances, stoops, kneels, crawls, crouches, taste or smells. Frequently lifts up to 25 pounds and occasionally lifts up to 50 pounds.

Environment/Noise:

Occasionally works in extreme heat, wet or humid conditions (non-weather). Occasionally works in outdoor weather conditions. Noise level is moderate.

Certificates/Licenses:

ServSafe Certified Food Manager (Food & Alcohol) or TIPS equivalent.

Job Knowledge, Skill, and Ability Preferences:

• Ability to read and speak English may be required in order to perform the duties of the job (e.g. the associates may be required to communicate with English speaking customers or co-workers, the manuals for the equipment the associates may use are in English)

• Must meet state age requirements for handling alcoholic beverages

• Working knowledge of wine, spirits and regional cuisines

• Demonstrates Leadership ability including skills to communicate and express ideas and directives clearly to associates

• Strong problem analysis and problem resolution skills

• Strong multi-tasking, organizational and time management skills to ensure a quick response to client needs.

• High level of active listening skills and strong client service skills which includes the ability to resolve issues/complaints with tact and diplomacy

• Strong written and verbal communication skills

• Strong leadership and people management skills

• Professional and courteous demeanor

• Ability to create high performance teams and to be a strong team player

• Demonstrate a strong commitment to company values

• Organizational development abilities with a strong focus on individual and team advancement

• Computer proficiency in Microsoft products such as Word, Excel, PowerPoint and Microsoft Outlook

• Ability to maintain effective financial accountability to the company and to the ownership

• Complete and comprehensive understanding of the physical infrastructure, food and beverage controls and financial back office systems of a hospitality/food service environment

• Working knowledge of food and beverage service equipment and current trends.

• Exceptional personal hygiene and positive representation of the organization to Troon employees, clients and vendors

This job description is not an exclusive or exhaustive list of all job functions that an associate in this position may be asked to perform from time to time.

Benefits & Other Compensation:
This position includes eligibility for the following benefits, subject to applicable plan terms:

• Healthcare Benefits – Medical, Dental, and Vision coverage

• Retirement Benefits – 401(k) with employer match (19 years of age and older)

• Time Off – Paid time off (PTO) and leaves of absence, in accordance with applicable law and eligibility criteria

• Additional Compensation – Eligibility for Bonuses, Commissions, Service Charge, Employee Meals

Eligibility for benefits and the specific terms, conditions, and offerings are governed by the applicable plan of documents and company policies, which may be amended at the Company’s discretion.

About Troon

Founded in 1990 and headquartered in Scottsdale, AZ, Troon is the world’s largest professional club management company, that specializes in services in golf, hospitality, and residential communities. With more than 900 locations in 45+ states and 27+ countries, Troon is a leading employer in hospitality. Guided by values that emphasize being infectiously energetic, consciously kind, and humbly prosperous, Troon offers professionals the opportunity to grow and succeed within a globally respected organization. Learn more at www.troon.com (http://www.troon.com/).

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.