Restaurant Manager

RESTAURANT MANAGER

MACCARONI TRATTORIA ITALIANA, an established Italian restaurant in Melbourne, is seeking an experienced Restaurant Manager to join our team.

We are looking for a motivated and experienced professional with strong organisational, leadership and financial management skills to manage the day-to-day operations of the restaurant, ensuring a high standard of service, efficient operations and an excellent customer experience.

The successful candidate will be expected to take an active role in improving restaurant operations, managing costs, developing the team and implementing strategies to increase sales and overall business performance.

OPPORTUNITY FOR CAREER PROGRESSION

The successful candidate will initially be responsible for the day-to-day management and performance of one of our restaurants.

For the right candidate, there is an opportunity for career progression into a broader management role overseeing the operations and performance of both of our Melbourne restaurants.

This progression will be based on demonstrated performance, leadership ability and the successful management and improvement of the initial venue.

KEY RESPONSIBILITIES

• Manage and supervise the day-to-day operations of the restaurant, ensuring the smooth running of service.
• Coordinate and supervise front-of-house staff.
• Manage and supervise a team of approximately 10–15 employees.
• Prepare staff rosters and monitor attendance.
• Train, support and assist staff in carrying out their duties.
• Monitor staff performance and ensure compliance with company standards.
• Coordinate activities between the kitchen and front of house to ensure an efficient and organised service.
• Welcome customers and provide a high level of customer service.
• Manage regular bookings and customer enquiries.
• Manage group and event bookings, including communication with customers, organising booking details and coordinating with the kitchen and front-of-house staff.
• Professionally manage customer requests, issues and complaints.
• Monitor and manage customer reviews on online platforms, providing professional responses and contributing to maintaining the restaurant's reputation.
• Monitor the quality of food, service and restaurant presentation.
• Monitor stock levels and manage orders for food, beverages and other supplies required for the business.
• Maintain relationships with suppliers and external contractors.
• Monitor daily sales, operating costs and wastage.
• Manage the restaurant's budget and operating costs, ensuring expenditure remains within approved budgets and financial targets.
• Monitor key financial and operational performance indicators and report to the owners.
• Manage cash handling, the POS system and daily financial procedures.
• Work with the owners to monitor the restaurant's financial and operational performance.
• Analyse sales performance and identify opportunities to increase sales and revenue.
• Develop and implement practical strategies to increase sales while maintaining appropriate cost controls and profitability.
• Continuously review daily operations and identify opportunities to improve efficiency, staff productivity, service quality and overall business performance.
• Work with the owners in organising events, promotions and other commercial initiatives.
• Ensure compliance with applicable health and safety, food safety and hospitality regulations.
• Maintain high standards of cleanliness, order, safety and presentation throughout the restaurant.
• Supervise opening and closing procedures.
• Identify operational issues, propose solutions and implement improvements to increase efficiency and service quality.
• Ensure compliance with company procedures and policies.

REQUIREMENTS

• Previous experience as a Restaurant Manager or in a management position within a restaurant.
• Solid experience managing the day-to-day operations of a restaurant.
• Proven experience managing and supervising a team of approximately 10–15 employees, including staff allocation, training, performance management and maintaining effective teamwork.
• Proven experience in restaurant budgeting, cost control and financial management, including the ability to manage operating costs and maintain expenditure within approved budgets and financial targets.
• Demonstrated experience identifying and implementing opportunities to improve daily restaurant operations, increase efficiency and improve overall business performance.
• Demonstrated experience analysing sales performance and implementing strategies to increase sales and revenue while maintaining appropriate cost controls and profitability.
• Demonstrated ability to take ownership of a restaurant's overall operations and performance, with the leadership capability and commercial mindset to potentially progress into a multi-venue management role.
• Strong organisational, leadership and staff management skills.
• Excellent communication and interpersonal skills.
• Excellent ITALIAN language skills, both spoken and written.
• Ability to coordinate, motivate and supervise a team.
• Good ability to manage bookings, customer enquiries and customer issues.
• Good written communication skills for managing customer reviews and communicating with customers.
• Ability to work under pressure in a fast-paced environment.
• Excellent problem-solving skills and attention to detail.
• Availability to work shifts, including evenings, weekends and public holidays.
• Relevant qualifications or experience in the hospitality industry will be highly regarded.

EMPLOYMENT CONDITIONS

Position: Restaurant Manager

Employment type: Full-time

Location: Melbourne, VIC 3000

Salary: $80,000 – $90,000 per year + superannuation

HOW TO APPLY

Interested candidates are invited to submit their CV to:

[email protected]

Pay: $80,000.00 – $90,000.00 per year

Benefits:

• Free drinks
• Free food

Work Location: In person