Restaurant Manager

JOB DESCRIPTION – CLOUD KITCHEN SUPERVISOR

Department: Food & Beverage / Operations
Designation: Cloud Kitchen Supervisor
Reporting To: Operations Manager / F&B Manager
Location: Jaipur
Employment Type: Full-Time

1. Job Purpose

To supervise the day-to-day operations of the cloud kitchen, ensuring smooth food production, timely order dispatch, food quality, hygiene, inventory control, and effective coordination of the kitchen team and delivery platforms.

2. Key Responsibilities

Kitchen Operations

• Supervise daily kitchen operations and ensure smooth workflow.
• Ensure food is prepared according to approved recipes, portion sizes, and quality standards.
• Monitor order preparation and ensure timely dispatch.
• Coordinate between kitchen staff, order-taking platforms, and delivery partners.
• Ensure the kitchen is adequately staffed during peak hours.

Team Management

• Allocate duties and shifts to kitchen staff.
• Monitor attendance, punctuality, grooming, and discipline.
• Train and guide team members on kitchen procedures and hygiene standards.
• Monitor staff productivity and performance.
• Handle day-to-day operational issues within the kitchen.

Food Quality & Hygiene

• Ensure food quality, taste, presentation, and consistency are maintained.
• Ensure compliance with food safety and hygiene standards.
• Monitor cleaning and sanitation of kitchen equipment and work areas.
• Ensure proper storage and temperature control of food items.
• Monitor expiry dates and prevent wastage or contamination.

Inventory & Cost Control

• Monitor daily stock levels of raw materials, packaging materials, and kitchen supplies.
• Coordinate with the purchase/store team for timely replenishment.
• Maintain proper records of stock consumption and wastage.
• Minimize food wastage and control unnecessary consumption.
• Conduct regular stock checks and report discrepancies.

Order & Delivery Management

• Monitor orders received through food delivery platforms and other channels.
• Ensure orders are accurately packed and dispatched within the required timelines.
• Check packaging, quantity, special instructions, and order accuracy before dispatch.
• Coordinate with delivery partners in case of delays or issues.
• Handle customer complaints related to order quality or delivery coordination.

3. Daily Reporting & Documentation

• Maintain daily kitchen production and order records.
• Prepare reports on sales, wastage, stock consumption, and operational issues.
• Report shortages, damages, equipment issues, and other concerns to the reporting manager.
• Maintain kitchen checklists and hygiene records.
• Ensure all required operational records are updated regularly.

4. Key Performance Indicators (KPI)

• Order preparation and dispatch time
• Order accuracy
• Food quality and consistency
• Food wastage percentage
• Inventory variance
• Kitchen hygiene and cleanliness
• Customer complaints
• Stock availability
• Team attendance and productivity
• Compliance with kitchen SOPs

5. Required Skills & Competencies

• Good knowledge of kitchen operations.
• Team supervision and people-management skills.
• Good communication and coordination skills.
• Ability to work under pressure during peak hours.
• Basic inventory and cost-control knowledge.
• Understanding of food safety and hygiene practices.
• Problem-solving and decision-making ability.
• Basic computer/HRMS/POS knowledge preferred.

6. Experience & Qualification

• Qualification: Graduate / Diploma in Hotel Management, Hospitality, Food Production, or related field preferred.
• Experience: 2–4 years of experience in a cloud kitchen, restaurant, QSR, catering, or hospitality operations.
• Experience handling delivery platforms and kitchen operations will be an advantage.

7. Working Requirements

The role may require working in rotational shifts, weekends, public holidays, and during peak business periods, depending on operational requirements.

Pay: ₹15,354.91 - ₹43,901.36 per month

Work Location: In person