Restaurant Manager

About Us

Chicken Hotpot (S) Pte Ltd is a dynamic and growing hospitality enterprise specialising in authentic hotpot dining experiences. We are committed to delivering exceptional culinary experiences, outstanding customer service, and creating a welcoming atmosphere for our guests. Our brand is built on quality ingredients, innovative dining concepts, and a dedication to operational excellence. We pride ourselves on fostering a positive workplace culture where our team members are valued and encouraged to grow.

About the Role

We are seeking an experienced and dynamic Restaurant Manager to lead our operations in the Paya Lebar East Region on a full-time basis. In this pivotal position, you will be responsible for overseeing all aspects of restaurant operations, ensuring exceptional service delivery, financial performance, and team management. This role is integral to driving the success of our establishment and maintaining our reputation for excellence in the hospitality sector. You will work on-site at our Paya Lebar East location, managing daily operations and leading a diverse team of hospitality professionals.

Key Responsibilities

• Oversee daily restaurant operations, including opening and closing procedures, ensuring all systems and processes run smoothly and efficiently
• Manage and supervise restaurant staff, including recruiting, training, scheduling, and performance management to maintain high service standards
• Ensure consistent delivery of exceptional customer service and handle guest relations, complaints, and feedback professionally
• Monitor financial performance, including revenue management, cost control, inventory management, and budgeting
• Maintain health, safety, and hygiene standards in compliance with all relevant regulations and company policies
• Implement and maintain quality control standards for food and beverage service
• Coordinate with the kitchen team to ensure timely and accurate order preparation
• Manage supplier relationships and ensure adequate stock levels of ingredients and supplies
• Develop and execute marketing initiatives and promotional activities to drive customer acquisition and retention
• Prepare and present regular performance reports to senior management
• Foster a positive and engaging workplace culture that encourages team collaboration and professional development

What We're Looking For

• Minimum 3-5 years of experience in restaurant management or a senior supervisory role within the hospitality industry
• Proven track record of successfully managing P&L, budgets, and financial performance in a restaurant or food service environment
• Strong leadership and people management skills with the ability to motivate and develop team members
• Excellent customer service orientation and proven ability to handle guest relations and resolve conflicts effectively
• Solid understanding of food safety, health and hygiene regulations, and compliance requirements
• Proficiency in restaurant management systems and point-of-sale (POS) software
• Strong organisational and multitasking abilities with attention to detail
• Excellent communication and interpersonal skills in English and preferably Mandarin
• Knowledge of hotpot dining concepts or Asian cuisine is advantageous
• Flexibility to work evening, weekend, and public holiday shifts as required

What We Offer

• Competitive salary commensurate with experience and qualifications
• Opportunities for professional development and career progression within our growing organisation
• A supportive and collaborative work environment where your contributions are recognised and valued
• Staff meal privileges and discounts on dining at our establishments
• Performance-based incentives and bonuses
• A chance to work with a passionate team dedicated to delivering excellence in hospitality
• Flexible working arrangements where feasible, balanced with operational requirements

Apply Now

If you are an experienced restaurant manager with a passion for hospitality and a commitment to excellence, we would love to hear from you. Please submit your resume, a cover letter highlighting your relevant experience, and any references to our recruitment team. Join Chicken Hotpot (S) Pte Ltd and be part of a growing success story in the Singapore hospitality sector.