Restaurant Manager

• Lead the restaurant's pre-opening preparation, including staffing, training, systems implementation and opening-readiness planning.
• Recruit, onboard, schedule, train and develop a team of approximately 15 full-time and part-time employees while creating a positive, accountable workplace culture.
• Oversee daily front-of-house and overall restaurant operations while maintaining speed, hospitality, cleanliness and product consistency.
• Manage sales, labor, controllable expenses and operating performance against approved targets; communicate results, staffing needs and improvement opportunities to company leadership.
• Build effective schedules based on forecasted sales, delivery demand and peak Times Square traffic.
• Oversee third-party delivery channels, including Uber Eats, DoorDash and Grubhub, while developing catering and local-store sales through party-tray and group-order offerings.
• Partner closely with the Kitchen Manager to maintain food quality, ticket times, inventory accuracy and food-safety standards.
• Manage the POS platform, cash controls, daily reporting and operating data; support the planned implementation of Toast or the selected system.
• Resolve guest concerns promptly, protect the restaurant's reputation across in-person and online channels, and ensure compliance with NYC employment, wage-and-hour, food-service, sanitation and safety requirements.

Must-Have Qualifications

• At least five years of progressive restaurant-management experience, including meaningful responsibility for a full restaurant operation.
• Current or recent General Manager, Restaurant Manager or strong Assistant General Manager experience in QSR, fast casual or high-volume casual dining.
• Demonstrated experience with hiring, training, scheduling, coaching and performance management.
• Working knowledge of restaurant P&L, sales forecasting, labor management, inventory controls and operating budgets.
• Experience managing online ordering and third-party delivery platforms in a meaningful part of the business.
• Strong understanding of guest service, food safety, sanitation and NYC restaurant compliance.
• Comfort with POS systems, restaurant reporting and basic technology troubleshooting.
• Availability to work a flexible schedule, including nights, weekends and holidays as business needs require.
• Authorization to work in the United States.

Nice-to-Have Qualifications

* Have the Food protection certificate to apply for restaurant permit in New York city.

• Pre-opening or new-restaurant-opening experience.
• Experience operating in Times Square, Midtown Manhattan or another high-traffic tourist market.
• Background with Chinese, Hong Kong-style or broader Asian restaurant concepts.
• Experience with Toast POS and its online ordering, reporting or inventory tools.
• Experience building catering sales or managing a delivery mix approaching 40% of revenue.
• Ability to communicate in Cantonese or Mandarin.
• Experience supporting the first U.S. location of an international restaurant brand.

Client-Approved Compensation

• Base salary: $95000
• Performance bonus based on achieving approved sales, labor-cost, health-inspection and store-cleanliness targets.

Client-Approved Benefits

• Individual Coverage Health Reimbursement Arrangement (ICHRA): $400 tax-free monthly allowance for the employee to purchase an individual plan through the NY State of Health marketplace.
• Paid time off and paid sick leave in accordance with applicable New York requirements.
• Employee meals.
• Pre-tax commuter benefit for an Unlimited MetroCard, approximately $160 per month.
• Pre-opening training and ongoing professional development.
• Performance review after the introductory period and annually thereafter.
• Opportunity for advancement as Victoria Harbour Cafe expands in the United States.

Pay: $95,000.00 per year

Work Location: In person