Restaurant Manager

Company Description Sóbra Café Molito Corp. is a hospitality-focused organization committed to providing welcoming dining experiences and quality food and beverage offerings. The company values attentive service, consistent product quality, and a comfortable atmosphere for guests. Team members are encouraged to collaborate, take initiative, and uphold high standards of cleanliness and safety. The organization promotes professional growth and supports continuous improvement in restaurant operations.

Role Description The Restaurant Manager at Sóbra Café Molito Corp. is a full-time, on-site role based in Quezon City, responsible for overseeing daily café operations. This includes supervising staff, scheduling shifts, monitoring food and beverage service, and ensuring a clean, safe, and organized environment. The role involves handling customer concerns, maintaining high levels of guest satisfaction, and coordinating with the kitchen and service teams to deliver consistent quality. The Restaurant Manager manages inventory, assists with ordering supplies, tracks sales performance, and implements cost-control measures. The role also includes training team members, supporting hiring decisions, enforcing company policies, and contributing ideas to improve service, menu offerings, and overall café performance.

1. Daily Operations

* Oversee the overall daily operation of the branch.

* Ensure the store opens and closes properly and on schedule.

* Monitor cleanliness, organization, equipment, and store readiness.

* Ensure SOPs and company standards are consistently followed.

* Coordinate with kitchen, service, cashier, and support teams.

2. Sales & Profitability

* Monitor daily, weekly, and monthly sales performance.

* Identify ways to increase sales and improve branch profitability.

* Monitor food cost, labor cost, wastage, and other operating expenses.

* Ensure proper portioning and product standards to control food cost.

* Prepare and submit regular sales and operational reports.

3. Staff Management

* Lead, supervise, and motivate all branch employees.

* Prepare staff schedules based on business requirements.

* Monitor attendance, punctuality, grooming, and performance.

* Conduct coaching and performance evaluations.

* Identify training needs and coordinate staff training.

* Address employee concerns and disciplinary issues in accordance with company policy.

4. Customer Service

* Ensure excellent customer service at all times.

* Handle customer complaints and resolve issues professionally.

* Monitor customer feedback and identify areas for improvement.

* Ensure service standards are consistently maintained.

5. Food Quality & Safety

* Ensure food quality, consistency, presentation, and portion standards.

* Coordinate with the Head Chef/Kitchen Team regarding food concerns.

* Ensure proper food storage, FIFO, labeling, and inventory practices.

* Ensure compliance with food safety and sanitation standards.

6. Inventory & Purchasing

* Monitor inventory levels and coordinate replenishment.

* Ensure accurate receiving, storage, and issuance of stocks.

* Monitor wastage, spoilage, and variances.

* Conduct or supervise regular inventory counts.

* Coordinate with purchasing and suppliers when necessary.

7. Cash & Administrative Controls

* Ensure proper cash handling and cashier procedures.

* Monitor daily cash reconciliation and sales reports.

* Ensure proper handling of discounts, voids, refunds, and complimentary items.

* Report discrepancies immediately to management.

* Maintain accurate branch records and documents.

8. Maintenance & Safety

* Monitor the condition of equipment, furniture, facilities, and utilities.

* Report equipment breakdowns and maintenance concerns immediately.

* Ensure compliance with health, safety, fire, and security procedures.

* Implement emergency procedures when necessary.

9. Management Reporting

* Submit daily/weekly/monthly branch reports.

* Report sales, labor, food cost, inventory, wastage, customer complaints, and operational issues.

* Provide recommendations to management for improving branch performance.