Restaurant Manager

6. Restaurant Manager

Position: Restaurant Manager
Department: Food & Beverage
Reports To: General Manager / Hotel Leadership
Employment Type: Full-Time

Position Summary

Troy Social is seeking an experienced and hospitality-driven Restaurant Manager to help lead daily restaurant operations and create an exceptional experience for both guests and team members.

The Restaurant Manager will be responsible for overseeing service, supporting the restaurant team, maintaining operational standards, addressing guest needs, and helping drive the overall success of Troy Social.

Responsibilities

Leadership & Team Management

• Lead, coach, and support restaurant employees.
• Create a positive, professional, and team-oriented work environment.
• Assist with recruiting, interviewing, onboarding, and training restaurant employees.
• Establish clear expectations for service and performance.
• Provide ongoing coaching and feedback.
• Recognize strong employee performance and address performance concerns appropriately.
• Assist with scheduling and staffing based on business needs.
• Ensure proper staffing levels during each shift.
• Lead pre-shift meetings and communicate daily priorities.
• Serve as a visible and supportive leader during service.
• Competitive pay based off experience

Restaurant Operations

• Oversee daily restaurant operations.
• Ensure restaurant service meets Troy Social's standards.
• Monitor food and beverage quality, presentation, and service.
• Coordinate communication between the kitchen, bar, servers, bussers, runners, and hotel leadership.
• Ensure opening and closing procedures are completed properly.
• Monitor cleanliness and organization throughout the restaurant.
• Ensure compliance with food safety, sanitation, and responsible alcohol service requirements.
• Assist with inventory management and ordering.
• Monitor product usage and minimize waste.
• Help maintain appropriate labor and operational costs.

Guest Experience

• Create a welcoming and memorable guest experience.
• Interact with guests throughout service.
• Respond to guest questions, requests, and concerns professionally.
• Resolve service issues quickly and appropriately.
• Follow up with guests when necessary.
• Maintain a strong understanding of the menu and beverage offerings.
• Identify opportunities to enhance the guest experience.

Financial & Administrative Responsibilities

• Assist with monitoring sales and restaurant performance.
• Review daily operations and identify opportunities for improvement.
• Assist with cash handling and reconciliation procedures.
• Monitor labor and staffing needs.
• Help control food, beverage, and operating costs.
• Maintain accurate operational records and required documentation.
• Follow hotel and restaurant policies and procedures.

Pay: $55,000.00 - $75,000.00 per year

Benefits:

• Paid time off

Work Location: In person