Restaurant Manager

Joelle’s Souls & SavourJob

Overview

Joelle’s Souls & Savour is seeking a dynamic, experienced, and passionate General Manager to lead our upscale restaurant operations. The ideal candidate is a hands-on, results-driven hospitality professional who understands that exceptional dining is created through outstanding food, attentive service, strong leadership, and memorable guest experiences. The Restaurant Manager will oversee all aspects of restaurant operations, including team leadership, guest satisfaction, food and beverage service, financial performance, inventory management, staff development, and regulatory compliance. This individual will be responsible for maintaining the elevated standards and welcoming atmosphere that represent the Joelle’s Souls & Savour brand.

Key Responsibilities

Leadership & Team Development

• Lead, motivate, mentor, and develop front-of-house and back-of-house team members.
• Recruit, interview, onboard, train, and retain qualified hospitality professionals.
• Conduct pre-shift meetings, ongoing training, coaching, and performance evaluations.
• Create staff schedules and maintain appropriate coverage during peak business periods.
• Promote teamwork, accountability, professionalism, and a positive workplace culture.
• Address employee concerns and performance issues promptly and professionally.

Restaurant Operations & Guest Experience

• Oversee daily restaurant operations to ensure efficient and consistent service.
• Maintain high standards for food presentation, beverage service, cleanliness, ambiance, and hospitality.
• Build relationships with guests and create an environment that encourages repeat business.
• Address guest concerns and resolve service issues promptly and professionally.
• Monitor online guest feedback and support strategies to strengthen the restaurant's reputation.
• Coordinate private dining, catering, special events, and banquet operations as needed.

Financial & Cost Management

• Manage restaurant financial performance, including P&L statements, budgets, labor costs, sales, and operational expenses.
• Develop and implement strategies to increase revenue while controlling costs.
• Monitor food and beverage costs, inventory levels, purchasing, and waste.
• Maintain productive vendor relationships and ensure products meet established quality standards.
• Oversee cash handling, deposits, POS reporting, and transaction accuracy.
• Analyze restaurant performance and implement corrective strategies when financial goals are not being met.

Food, Wine & Beverage Operations

• Maintain high standards for food and beverage service consistent with an upscale dining environment.
• Work with culinary and beverage teams to support a thoughtfully curated wine, cocktail, and beverage program.
• Provide or coordinate staff education regarding wine knowledge, food pairings, beverage service, and appropriate upselling techniques.
• Monitor beverage inventory, purchasing, costs, and accuracy.
• Ensure consistency between kitchen production, bar operations, and guest service.

Food Safety & Compliance

• Ensure compliance with all applicable health, sanitation, food safety, alcohol service, and liquor regulations.
• Maintain appropriate food handling, storage, sanitation, and workplace safety procedures.
• Conduct routine operational inspections to ensure kitchen, bar, dining, and service areas meet restaurant standards.
• Maintain required documentation and promptly address compliance concerns.

Marketing & Community Engagement

• Collaborate on restaurant promotions, special events, seasonal offerings, and community engagement initiatives.
• Develop relationships with local businesses, organizations, VIP guests, and community partners.
• Support strategies designed to increase guest loyalty, brand recognition, and repeat business.
• Represent Joelle’s Souls & Savour professionally within the local hospitality community.

Qualifications & Experience

• Minimum of 5 years of restaurant management experience, with General Manager experience strongly preferred.
• Experience in upscale, fine-dining, or high-volume full-service restaurant operations preferred.
• Strong knowledge of food and beverage operations, hospitality standards, and guest service.
• Knowledge of wine, beverage service, pairings, and beverage cost management is highly desirable.
• Demonstrated experience managing P&L statements, budgets, labor costs, inventory, purchasing, and cost-control strategies.
• Proven ability to recruit, train, coach, supervise, and retain restaurant employees.
• Experience with restaurant POS systems, including Toast POS or comparable platforms.
• Proficiency with Microsoft Office and restaurant management technology.
• Knowledge of food safety, sanitation, food handling, and responsible alcohol-service requirements.
• Strong communication, organizational, leadership, and problem-solving skills.
• Ability to remain professional and make sound decisions in a fast-paced hospitality environment.

Compensation & Benefits

• Salary: $40,000 per year, based on qualifications and experience

Welcome to Joelle’s Souls & SavourAt Joelle’s Souls & Savour, hospitality is more than service it is about creating an experience guests can feel from the moment they walk through our doors. We bring together elevated cuisine, soulful flavors, thoughtfully crafted beverages, and genuine hospitality in an upscale environment designed to make every guest feel welcomed and valued. We believe exceptional restaurants are built by exceptional teams. Our Resturant Manager will play an essential role in developing our people, protecting our standards, strengthening our culture, and ensuring that every dining experience reflects the quality and vision of Joelle’s Souls & Savour. If you are an energetic, results-driven leader with a passion for upscale dining, exceptional hospitality, team development, and operational excellence, we invite you to bring your leadership to Joelle’s Souls & Savour.

Pay: $35,000.00 - $40,000.00 per year

Work Location: In person