Restaurant Manager

About the role

We are seeking a dynamic and experienced Restaurant Manager to join SOUPER TANG GROUP SDN. BHD. in Penang. This is a full-time position that offers an exciting opportunity to lead and manage all aspects of our restaurant operations. As Restaurant Manager, you will be at the heart of our business, responsible for delivering exceptional dining experiences whilst maintaining operational excellence, financial performance, and team leadership. This role is pivotal in driving our restaurant's success and reputation within the hospitality industry.

Key responsibilities

• Overseeing all daily restaurant operations, including front-of-house and back-of-house activities
• Managing and scheduling restaurant staff, including recruitment, training, and performance management
• Ensuring compliance with health, safety, and food hygiene regulations and standards
• Monitoring and controlling costs, including food, beverage, and labour expenses to achieve budgeted targets
• Maintaining high standards of customer service and resolving guest complaints promptly and professionally
• Managing inventory, ordering supplies, and maintaining relationships with vendors and suppliers
• Developing and implementing restaurant policies and procedures to enhance operational efficiency
• Planning and executing promotional activities and special events to increase revenue and customer engagement
• Maintaining the restaurant's cleanliness, presentation, and ambiance to meet company standards
• Preparing reports on financial performance, occupancy rates, and operational metrics for senior management
• Training and mentoring staff to deliver consistent service excellence and achieve customer satisfaction goals

What we're looking for

• A minimum of 3-5 years' experience in restaurant management or a similar hospitality management role
• Proven track record of managing P&L statements and controlling operational costs
• Strong leadership and team management skills with the ability to motivate and develop staff
• Excellent communication and interpersonal skills to engage with customers, staff, and external stakeholders
• Knowledge of food safety, health codes, and hospitality industry regulations
• Proficiency in restaurant management systems and point-of-sale (POS) software
• Ability to work flexible hours, including evenings, weekends, and public holidays
• Problem-solving skills and the ability to handle high-pressure situations calmly and effectively
• Customer-focused mindset with a passion for delivering exceptional service
• Knowledge of the Malaysian hospitality market and local dining trends is advantageous
• Certification in food hygiene or hospitality management is preferred but not essential

What we offer

SOUPER TANG GROUP SDN. BHD. is committed to creating a supportive and rewarding work environment. We offer:

• Competitive salary package commensurate with experience and qualifications
• Opportunities for career development and advancement within the hospitality industry
• Professional training and development programmes to enhance your management skills
• A dynamic and collaborative workplace culture that values team spirit and innovation
• Staff benefits including meals during shifts and employee discounts
• A supportive management team dedicated to your success and well-being

About us

SOUPER TANG GROUP SDN. BHD. is a leading hospitality and management company based in Johor Bahru, dedicated to delivering exceptional dining and leisure experiences. Our mission is to create memorable moments for our guests through outstanding service, quality cuisine, and an inviting atmosphere. We pride ourselves on our commitment to excellence, innovation, and creating a workplace where talented individuals can thrive and grow. Our team is passionate about hospitality and committed to maintaining the highest standards in all aspects of our operations.

Apply now

If you are an enthusiastic and experienced Restaurant Manager ready to make an impact, we would love to hear from you. Please submit your CV, a cover letter, and any relevant certifications to our recruitment team. Join us in delivering exceptional hospitality experiences in Penang!